How to call Tele2 operator while roaming. Customer service phone numbers

Today everyone uses mobile communications and subscribers are interested in the question of how to call the Tele2 operator, since a lot really depends on this. After all, after connecting with the operator, anyone will be able to receive detailed answers to their questions.

Therefore, we decided to discuss the above issue in more detail in order to avoid problematic situations for users mobile communications. Thanks to the detailed information in the article, any interested person will be able to get the necessary answers to their questions.

How to contact the operator, what is the number?

In any city of the Russian Federation for subscribers of the Tele2 operator there is toll free number special subscriber service, which is unified. If the subscriber is in Russia, then you can call Tele2 using two main numbers.

There is a toll-free hotline. Calls within Russia are free from any telecom operator, number: 8800-555-0611 . Directly for Tele2 subscribers there is a free short number to contact the operator: 611 .

Any incoming calls to a number that begins with 8800 are not paid for people located on the territory of the Russian Federation. All calls are free, so you don't have to pay money for the connection. Contact the operator at: 8 800-555-0611.

What extension number

To immediately talk to a technical support specialist, a real person, not a computer, in tone mode press zero – 0. And you will immediately receive a personal consultation without spending a long time listening to all the menu options.

After which the connection will occur automatically. And you will be able to get the necessary answers to questions and resolve any difficulty as quickly as possible.

When contacting the subscriber, you will be required to provide registration passport data for your SIM card or PUK code. It is also possible to get detailed advice by calling a special code word that was established when drawing up the contract.

The code word helps if the SIM card, for example, is registered in the name of loved ones. It cannot be restored if you have forgotten it, you can only create a new one when you contact the office.

Call in home region and roaming

If necessary, you can call the customer service from a landline phone and from mobile phones of completely different operators. In the home region, a subscriber can always call the Tele2 regional office to a number with a local prefix. You can find out the number in your city on the official Tele2 website. This connection will be paid.

To call outside Russia, when roaming, use the number: +7951-520-0611. Don't forget to check that you entered the number correctly. The connection will be with a specialist who advises on communication issues abroad.

Now you can call the specified phone numbers and receive detailed information that interests you. Get answers, and let your communication always be comfortable and of high quality.

It happens that questions or situations arise when you can’t do without calling the help desk. Therefore, it is important to know by heart the specific number of the Tele2 operator. Thank you to the 24-hour hotline for the opportunity to solve the problem at any time. For your peace of mind and convenience, there are several contact methods and support numbers, this will be discussed in the article.

Customer service phone numbers

Absolutely all regions have a single short and easy to remember subscriber service number - 611. After calling it, you can follow the instructions of the autoinformer or press 0, after which you will be immediately connected to the operator’s line.

Also, for each individual region there is its own additional city telephone number. The list can be found in the subscriber directory, given to you along with the starter kit. You can also find detailed information on the website tele2.ru.

Help information can also be provided by calling the Tele2 support service from a landline number or even from other operators. You can do this by calling 8 800 555 0611. It is also free.

Communication in roaming

If you are planning a vacation abroad, be sure to save the support number, which may be needed to resolve issues related to roaming tariffs and other services. As soon as you cross the border of our country, you can reach the operator by dialing the international phone number +7 951 520 06 11.

It is also noteworthy that no matter where you are during your trip, you do not need to pay for a consultation with a specialist in the information and referral service.

Other ways to contact the Tele2 operator

If the need to resolve your issue is not critical and urgent, and there is no desire to wait for a response from a support consultant, you can safely use alternative ways connections:

1. You can get help Email by writing a letter with your wishes and a description of the problem. For such purposes, there are two addresses: russia.vopros@telecom and [email protected].
2. There is also a technical support service for you, which you should contact by filling out the form feedback on the official Tele2 website.
3. If you are an active user social networks, use the VKontakte group to find answers to questions. And by subscribing to it, you will be among the first to learn about new services, applications, service capabilities and even gifts from Tele2.
4. In the event that you want to offer something new or report your complaint about the operator’s work, use the official Tele2 forum.
5. All users have a SIM card from this European operator; in the phone menu you can find free application, which can also be used to solve some problems.

Personal Area

An almighty service for those who value their time and comfort. By registering your account there, you can easily resolve any issues related to managing your phone number. The extensive functionality of the “Personal Account” includes services such as:

• replenish your balance;
• tariff change;
• ordering details;
• enable/disable options and many others. etc.

And the site’s interface will captivate you with its simplicity. After using it once, you will understand that it is much more convenient to use it, rather than wasting time on calls to support and help desks.

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Rostelecom and Tele2 put an equal sign?

At any difficult situation the subscriber can always contact employees of the mobile operator. As a rule, the contact center of such companies employs specialists who can not only inform you on issues of interest, but also help with activating or deactivating services, changing the tariff, announcing the balance on your balance, and much more. In this review we will provide detailed information on how you can call the Tele2 operator and what other methods of communication with the operator exist today.

How to call the Tele2 operator from a mobile phone

Each Tele2 subscriber can contact the company’s specialists and ask any questions by mobile phone. In order to call the Tele2 operator from mobile phone, you need to dial the free service number 611.

This method of communication is the simplest and most convenient; it is available to all Tele2 subscribers completely free of charge. Moreover, you can get through even with a negative balance. The company's customer support service operates around the clock, which means that subscribers can contact the Call Center day or night.

After dialing the technical support number, you will automatically be connected to the autoinformer. By following his instructions, you can get information or help on any issues.

If you want to talk with a company specialist, then it is not at all necessary to listen to the auto-recording to the end. Just dial the number “0” in tone mode any time you want to contact an employee. A specialist will answer your call as soon as he is free. In some cases, you may have to wait a while for a response from a specialist. This only happens when the line is overloaded and all the specialists are talking to other company subscribers.

How to call a Tele2 operator from a landline phone

You can also call the Tele2 operator from landline phones. To do this, use the multi-channel number 8 800 555 06 11.

Important: Subscribers of other mobile operators can also use the multi-channel number 8 800 555 06 11 to contact the Tele2 contact center. This phone is available to all residents of Russia.

It is worth noting that the multi-channel number is not free. The price per call depends on the conditions of your tariff plan. However, if the federal number is dialed from a mobile device in which a Tele2 SIM card is installed, then the call will not be charged.

How to call Tele2 operator while roaming

If you are outside the Russian Federation, for example, traveling or are abroad for work matters, and you need to contact your mobile operator, then dial mobile device telephone number +7 951 520 06 11. This is an international line, so the phone number should be entered in international format, that is, using “+7”.

The cost of an international call depends on the cost of roaming calls in accordance with the established tariff plan. Therefore, if there is no urgency, you can ask any question to the company’s employees through the official website or send an email.

Tele2 operator number for different regions of Russia

Tele2 provides its services throughout Russia, however, the customer support number differs for different regions of Russia. To view the number of the contact center operating in your region, you need to open the official website of the company www.tele2.ru and indicate your region. After which the information on the site will be updated and you will see everything phone numbers, rates and services available for your region.

Below are telephone numbers for calls from landline devices for a number of regions:

Other ways to contact the Tele2 operator

In addition to calls to customer technical support, the company's subscribers have other options that allow them to contact the operator. For example, you can ask a question via the Internet, namely on the official website. On the main page you will find a feedback form that you need to fill out. Staff response will be sent via email. However, it is worth noting that this method is suitable for subscribers who are not urgent to receive a response, since the wait in this case will take some time. Sometimes you can wait two to three days for a response.

Another means of communication with company specialists is an email. [email protected]. After sending the letter, you will also have to wait for a response. The answer may be sent to you within a few days. As practice shows, mostly email address subscribers do not use it to receive advice or help, but to send complaints or express opinions.

You can also contact Tele2 specialists via the Viber messenger. The company's employees will provide you with full assistance and inform you on questions of interest. The answer will arrive within one minute, which means a significant saving of personal time. To use this method, you must install Viber version 6.5.0 or later. In the “My Public Accounts” section, find the “Contacts” tab, then add “Tele2 Russia” there. Now you can communicate with operators at any time when necessary.

How Tele2 support can help

Using one of the methods of contacting company employees, you can:

• Get information about the current tariff plan,
• Find out your balance,
• Get information about any other tariff and connect it,
• Ask to install the selected option or service,
• Disable an existing option or service,
• Request “Trust payment”,
• Set up internet
• Unlock or block the SIM card,
• Connect available services and so on.

As you can see, the capabilities of the Tele2 Call Center are enormous. You can not only ask a question about the operation of a particular service, but also ask to connect it. In some cases, the specialist may ask you to provide your passport information. This is necessary so that the specialist can make sure that he is talking to the owner of the number. This ensures the security of your data.

You will also have to understand what other options for communication with this company exist. After all, you can always clarify with the operator all your questions regarding the services and products offered. Very comfortably. What methods are possible? How to reach the Tele 2 operator and more?

Why to call

The first step is to figure out why you need to make calls to your company at all. cellular network. Is this really necessary? If you are thinking about how to call the Tele 2 telecom operator, know: this is a very useful thing. It will help you:

• get advice about the company's products and services;
• request information about the current tariff plan;
• reconnect the tariff;
• find out about problems on the line.

You will notice that the functionality of the hotline is varied. Therefore, it is worth knowing exactly how to reach Tele 2. This is not as difficult to do as it seems. There are several options for solving the problem.

From mobile

You can use a short number that is used to contact technical support operator "Tele 2". You will have to call from a mobile phone. This is the simplest and most proven method of maintaining communication.

In order to understand how to call the Tele 2 operator, dial on your cell phone combination 611, and then press the call button. You will be taken to technical support, but a robotic voice will talk to you.

To connect to a live operator, you need to press “0” in the voice menu at any time. A connection will begin, at the end of which you will be able to ask the call center employee all your questions. Calling 611 is absolutely free. This connection works around the clock, which pleases customers. Even at night you can get help from Tele 2.

Roaming

Sometimes you need to reach an operator while traveling. The thing is that in this case it is necessary to take into account one fact - the call will be paid. Billing will take into account the tariff plan you previously selected.

How to call the operator In order to reach this company while roaming, use the combination 8 951 520 0611. With its help, you can contact Tele 2 at any time even when traveling.

Region binding

Our current cellular operator is distributed throughout the country. Therefore, each city has its own call centers from Tele 2. You could say that these are support services.

To do this, on the official page of the company, look at the phone number related to your region of residence. There is one in every city. For example, in St. Petersburg you need to dial the combination 812 989 00 22 to contact the operator, and in Tula and the region - 4872 58 06 11.

This method is not very popular among subscribers. After all, getting through to these numbers, as practice shows, is very problematic. Basically, only during the daytime you can contact Tele 2.

From all numbers

There is another option used by subscribers. It is suitable for making calls from landline phones. If you want to call from another operator's number, there will be no problems.

The next combination that serves to contact Tele 2 technical support is 8 800 555 0611. Usually you can reach us at any time. The call is free if you are using a landline phone.

Other means of communication

We have already figured out how to call the operator. But these are not all the ways to maintain contact with the company. In addition to the telephone, you have every right to use other methods. For example, the Internet.

This will help you Official page operator. On it you will find a special feedback form. By filling it out, you can receive a free consultation from Tele 2 directly by email. The only downside here is the wait time. Sometimes it takes several days to process a request. The method is not very suitable for a quick consultation.

Or you can use the company email. Just write your question and send it to [email protected]. This method Perfect for when you have a few days to solve a problem. As practice shows, e-mail is used mainly to write complaints or positive opinions about the work of Tele 2.

To other operators

How can you reach other operators? This is also an important point. If we are talking about a subscriber of another mobile operator, just dial your friend’s number on the phone. If we are talking directly about the support service, you will have to try hard to implement the idea.

With "Tele 2"? In general, the support service is called using the combination 0611. But it only works for other Beeline subscribers. Everyone else is asked to dial 8 800 700 0611 on their mobile devices. There are no other options.

Also, sometimes subscribers are interested in Tele 2. In principle, there is nothing difficult about this. It is enough, as in the previous case, to find out the federal operator number. To contact Megafon, 8 800 333 05 00 is suitable. It is indicated that the call is free. You can reach this company using the specified combination at any time.

How to call the MTS operator from Tele 2? This is where the federal number comes to the rescue again. On your mobile device you need to dial 8 800 250 0890. As in all previous cases, you can reach the support service at any time without any problems.

Instead of a conclusion

That's all. Now it’s clear how to call the operator in one case or another. You will notice that there are a lot of options offered. You have every right to use what seems most simple to you.

Practice shows that the most popular short number is 611, dialed from a cell phone. True, after establishing a connection, the answering machine will “talk” to you. It can be very difficult to reach a live operator. Therefore, if you can accurately formulate your problem, it is recommended to use the proposed voice menu. It will help you find out information about services, as well as enable/disable certain features.

To clarify tariff details or order detailed costs, a Tele2 subscriber needs to know how to call the operator for free. For the most common questions, self-service services are available, accessible from your mobile phone. These services provide the information you need quickly and free of charge.

You can call a Tele2 consultant either from the same operator or from a Megafon, Beeline or MTS SIM card. Calls from a landline phone are accepted.

Calling from Tele2 number

To ask a question to the operator, a Tele2 client can call 611 for free. To find out which number to call, you should refer to the text of the contract or look for information on the envelope with the tariff plan. First, the autoinformer will announce menu items. There are three options:

• select the appropriate section and enter the appropriate command from the keyboard;
• enter the symbol 0 from your mobile phone to transfer to a call to the operator for free;
• listen to the menu twice, then the line will be switched automatically.

You can call 611 for free from your mobile phone at home network. When the user is roaming in the Russian Federation (in Perm, Irkutsk, Voronezh) or outside, for example, in Kazakhstan, you can ask a consultant a question at +7 951 520 0611. Calling this number is free.

For users of the “Call Cheaper” tariff plan living in the capital, another number is available to contact a consultant from a mobile phone – 8 800 555 0611. You can also reach a Tele2 employee using a federal number, but such calls are paid.

When speaking with a representative, they are usually asked to provide passport details or a code word. It is assigned during a visit to the company’s office.

Call a Tele2 consultant from a SIM card of another network

If you can’t get help from your Tele2 mobile phone, call single number 8 800 555 0611 is possible from MTS, Beeline or Megafon or from a landline phone.

A separate federal number is available for most regions, although some regions do not have one. The call will be paid. First, the autoinformer will announce the main menu items, then a connection will be established with the consultant. Regional numbers on how to call the Tele2 operator are collected in the table below.

In some regions, there is no federal number for contacting a company representative, since you can call the Tele2 operator using a single service number. For example, in the Nenets Autonomous Okrug, Naryan-Mar and Evenkiy district, mobile phone subscribers can directly call the service number 611.

You can call the specified federal numbers either from another operator - from MTS, from Beeline or from Megafon, or from a landline operator. Full information posted on the official website ru.tele2.ru. When you go to the main page, you need to enter your region in the field at the top right (Kazan, St. Petersburg, Yekaterinburg, Irkutsk region, Krasnoyarsk, Rostov).

Alternative options for consultation

You can ask a question about the details of the tariff plan or about communication problems not only from a mobile phone, but also directly via the Internet. Although the operator's official website does not provide online consultation, there are several other options available:

• filling out the feedback form on the official website;
• email;
• registration in personal account.

The feedback form is designed for all subscribers of both Russian and foreign operators. You will need to fill out several fields, including region, contact information and type of request - regular question, complaint or gratitude. After sending, you just have to wait for a response from a specialist. It will be sent to the number or email address specified by the subscriber.

Letter with a question mobile operator sent directly to email address [email protected]. Another address for Russia [email protected]. While in Kazakhstan, you can use the post office [email protected].

Details of working with your personal account

When entering your personal account, the user receives information about the account status, tariff details, and the availability of paid options. There you can also correct personal data, connect and disconnect services, top up your balance without commission, order itemized expenses, get Internet settings or block your SIM card.

Important: When using your personal account for the first time, the subscriber receives an SMS with a temporary password. You can use this service every time. However, after logging into your personal account for the first time, it is recommended to set your own password.

Your personal account shows connected paid services and allows you to turn them off to save money. To cancel options, you need to perform the following steps.

1. On the official website, click on the “Login” link to get to your personal account.
2. On the authorization page, enter either your own password, or enter your phone number in the appropriate field and wait for an SMS with a temporary password. If there are problems with the input, you can send a second request. If you still can’t log into your account, you should click on the link “I can’t receive SMS.” In the window that opens, enter the PUK code specified in the connection envelope and set a password. Subsequently, it will be used to log into your personal account and use services.
3. The main page displays information about the account balance and offers replenishment options. The “Connected Services” section is also visible there. You need to click on this link. On the page that opens it is easy to disable paid services.

If the user does not perform any actions on the page within 30 minutes, the user is logged out automatically. This is provided for data security. To finish working in your personal account, you need to click on the “Exit” link.