What does status closed in aliexpress mean. What does the status of the order is closed on aliexpress. What to do if the order is closed on Aliexpress

Closing an order on Aliexpress can occur for a number of reasons:

in automatic mode after the expiration of the buyer's protection;
after clicking on the button "Confirm receipt of goods";
if the seller did not send the goods within the period established for processing the order;
for security purposes - to ensure the protection of the interests of buyers.

If in the first two cases the closing of the order involves the transfer of funds to the seller, then in the last two - the money will be returned to the buyer back.

The payment went through, the money was withdrawn, and the order was closed. What to do?

On the Aliexpress seller cannot close the order by itself. Only employees of the support service of the trading platform are endowed with such rights. If your order was canceled immediately after payment, it means that this was done for security purposes. In such cases, the refund is automatic, but this procedure takes time, which, according to Aliexpress rules, is 3-20 business days. To clarify information on such orders, you should immediately contact the support service of the site, and if the amount paid was large enough, then it will not be superfluous to contact the support service of the bank that is the issuer of your card or representatives payment system whose services you used.

How to open a closed order

A closed order cannot be reopened. All you can do is re-order the product you need. And it is better to do it from another seller.

How to get a refund if the order is automatically closed

If the order is closed automatically due to the fact that the buyer's protection period has expired, but no more than 15 days have passed since then, then in order to return the money, you should open a dispute. In the event that the specified period is missed, the money cannot be returned. If the order was closed due to the seller's suspicions of fraudulent activities, then the money will be automatically returned to the account from which they were debited at the time of the purchase.

How to leave feedback after the order is closed

Feedback on the received goods can be left only after the order is closed. You can do this from the "My Orders" tab in personal account user. To the right of the desired order is the "Leave a review" button, and this is what you should use. You can leave positive, neutral or negative feedback for any item. You can leave a review within 30 days from the date of closing the order.

AliExpress is the most popular Chinese trading network that sells various goods. However, despite the popularity of the trading platform, many users do not know how to make a purchase correctly.

What to do if the seller on Aliexpress did not send the order?

When payment is made, the purchase is sent for processing. The processing time is set by the store. The goods must be sent to postal service for further delivery. However, sometimes sellers do not have time to send on time.

The main reasons why the parcel may not be sent:

the store did not notice the notification about the purchase made and did not send the goods;
out of stock products;
detained at customs;
Increased shipping time due to holidays;
high workload in postal services, delivery can take up to two months.

What happens if the purchased products are not shipped within the specified time?

If the processing date ends and the purchase has not been sent to the postal service, the order is automatically closed. The money paid for the purchased products is returned to the buyer's account.

How to avoid problems with sending an order?

The buyer can independently contact the seller and find out the reason for the delay. The store may ask to extend the processing. You can extend the processing in your personal profile "My orders". It is not recommended to extend the processing time if no one answers the correspondence.

Status "Closed" - return of money

In the "My Orders" section, you can track the status of your purchase. There are six statuses in total: payment pending, payment verification, shipment pending, shipped, frozen, and closed.

Reasons why the order status may be "closed" on Aliexpress:

the merchant did not confirm the shipment to the postal service;
the seller turned out to be a scammer;
the seller closed the order for Aliexpress on his own;
the protection timer has expired, and the buyer has not extended it;
the confirmation button is pressed.

If the order is closed in the first three cases, then there is no need to worry, as the money will be returned within 15 days (often the return of money is much faster). You can control the refund process in the "payment" section.

If the order is closed on the fourth and fifth occasion, then most likely the money will not be returned. However, you can try to open a dispute and resolve your problem.

In accordance with the rules of the trading platform, the return of funds for the order made is made through the support service.

Process for submitting an application for a return order:

You need to go to the website of the trading platform and open a request for the return of goods and funds.
Attach a video or photo of the autopsy.
Specify the reason for the dispute, as well as describe the problem in detail.
After that, you can submit a dispute.

After sending, you must wait for the decision of the seller, for this he is given 10 days. If the store did not take any action on the appointed date, then it is necessary to transfer the dispute into a claim. If the administrator agreed, then he indicates the return address to which the buyer must send the purchased item within 10 days. As soon as the goods come back, the money will be returned to the account.

We return the goods correctly:

if you want to avoid unnecessary problems, then always film the opening process. In the event of a marriage or damage, you will have proof to attach to your application. The presence of a video significantly increases the chances of a return of money;
when sending the goods back to the seller, it is necessary to pack it well. Otherwise, the store may open a counter dispute. Sending, it is also recommended to shoot a video so that you have a confirmation that will help resolve any problems with the seller.

You always need to understand why it is closed, only after that take action.

Changes after payment

After payment, the following transaction changes may occur:

Changing the mail service through which the . So, for example, the buyer can choose paid shipping, which is carried out within two weeks, and the seller will send through the free postal service. In this case, the delivery date of the goods may increase up to two months.
Increased processing time. This change is carried out by the buyer in the event that the store does not have time to send the parcel at the appointed time. If the deadline is not extended, the order will be automatically closed and the money will be returned back.
Increased protection period. This change is also made by the buyer. It is necessary to increase the protection period if the protection timer expires and the package is still on the way. If the protection period is not extended, the buyer will not be able to return the money if the package is not delivered.

How much and how you can earn on bitcoin

AliTools extension for Aliexpress:

What is the feedback from buyers about disputes when goods are not sent?

Alexandra, 29 years old:

I bought a blue sweater through AliExpress, as a result, the product was delivered in the wrong size and color that was indicated when ordering. Immediately opened a dispute and indicated the reason that the product does not meet the declared parameters. I asked for a refund of 80% of the purchase price. Attached a video of the autopsy and a photo of the sweater. The seller did not answer for a long time and only at the last hour, he rejected the request. I sent a second dispute, to which I attached a few more photos. At the same time, she chose the function "aggravate the dispute." As a result, after five days, the administration of the trading platform granted my request and decided to return full amount purchases.

Alexey, 30 years old:

I ordered through AliExpress phone. As a result, when I opened the received package, I saw a phone with a broken screen. The opening process was filmed by me on video, so I had proof that the goods were damaged during the delivery process. Immediately opened a dispute and attached the filmed video to it. Within two days they accepted all the conditions, and returned the full cost. It is important to track the status of your order on Aliexpress so as not to lose money. And don't forget.

Video "How to cancel an order on AliExpress and return the money":

Do you want to know what the order statuses for Aliexpress mean? In this article you will find answers to your questions!

Aliexpress order statuses - description and interpretation

Sometimes I get asked questions about what do orders for aliexpress mean and what to expect from them. I want to clarify right away: it is the status that is meant, and not the tracking of the parcel (there will be another article on this later).

Indeed, despite its long existence, the Aliexpress marketplace still periodically impresses novice users with an “intuitive interface”. Although, I have to admit, now it has become a little simpler than it was the same year ago :)

But enough digressions, let's get to the point.

Where can I see the status of an order on Aliexpress?

The statuses of the orders you have made can be viewed by logging in to Aliexpress and going to the page with the list of orders (). In the list of orders, the statuses are displayed in the corresponding columns.

The column with the main order status is highlighted in red on the screen. Green - column with additional status/warning.

Let's take a look first main order statuses for Aliexpress, the sequence of which as a whole constitutes the "life cycle" of the order:

Payment pending. This status means that you have made an order, but still have not paid for it, and the system is waiting for the transfer of funds to change the status. This status can last from a couple of hours (for purchases from the section) to 20 days, as far as I know. When the allotted time expires, the order is canceled and closed. You can find out how much time is left for payment if you go directly to the order page (there is a counter).
Payment verification. This status replaces the previous one after you pay for the order. The check lasts up to 24 hours (during major sales, like, it can be extended up to 2-3 days). At this stage, no action is required from you.
Shipment expected. After the system checks and confirms your payment, the order will automatically receive this status. Its duration depends on how much time the seller took to process the order (the phrase on the product page "Shipping the goods within ... working days") + 2-4 days, depending on how many days off fall on this period. As a rule, most sellers change this status before the time on the counter runs out (look at the order page). But if the seller is slow, you can try to give him more time. If the time on the counter at this stage ends, the order is canceled automatically, the money is returned to you within 10-15 business days.
The order has been sent. This status means that the seller has processed your order and sent you a package. You do not need to take any action until you receive the package or the Order Protection time expires. Just in case, I repeat: Do not click the CONFIRM button if you have not received your package. This button means confirmation of receipt of your package, and not confirmation of sending the order. This is especially true for users mobile application Aliexpress (), since there is a less obvious interface in this regard. In general, the duration of this status is determined by the Order Protection period (indicated on the product page, as a rule, it lasts from 15 to 60/90 days). Your actions are simple and obvious: you received the package and are satisfied - click the "Confirm receipt" button, the package did not arrive, and the Protection period ends -.
Completed/Closed. The first status usually takes effect after you confirm receipt of the purchase / the Protection period expires / the dispute on this order is closed in favor of one of the parties. In all cases, except for closing the dispute, after the appearance of this status, you have another 15 days of the so-called post-Protection, during which you can still open a dispute if you did not follow the terms of Protection or the incoming purchase suddenly showed a defect. The status "Closed" appears when the order was canceled at the stage "Awaiting payment", "Checking payment" or "Awaiting shipment".
Order frozen. A rather rare status compared to the rest, which is a signal of the seller's suspicious activity. The appearance of this status means that the Aliexpress administration suspects the seller of fraud and is now checking his activities, simultaneously freezing all his orders. In this case, you also do not need to do anything, the order itself will change the status to “Order sent” or “Closed”, depending on the decision of the administration. In the case of the second status, the money will be returned automatically.

Now let's move on to additional order statuses for Aliexpress, which are also explanations of the main ones. You can find some of them in the green column on the first screen or on the page of the order itself.

The main status is highlighted in red, and the additional status is highlighted in green, which is also a warning or explanation to the main status.

If we talk about what are the additional statuses of orders for Aliexpress, then:

Order cancelled/Canceled orders. This status appears if you request to cancel an order while waiting for payment, processing a payment, or processing an order.
Confirmation received. This means that you have pressed the confirmation button for receiving the parcel.
Confirmation timed out. This status appears next to the order and is displayed in the list of orders when the order protection ends before you confirm receipt of the purchase. If you received a package and just forgot to confirm it, that's okay. If you have not kept track of the terms of Protection and want to return the money, you need to quickly open a dispute, you have 15 days from the moment this status appears.
Payment processing. This status is displayed on the order page (the main statuses are “Completed” / “Closed”) and means that the 15-day post-Protection period mentioned above has come into effect, during which you can still return your money if necessary. You will have to count this period yourself, there is no counter. After these 15 days, the money is sent by the Aliexpress system to the seller.
There is a dispute/Dispute closed. These statuses are displayed in the list of orders and are clickable - by clicking on them you can see information about the ongoing / closed dispute regarding your purchase.

Here is such a super-mega-long post turned out, thanks for reading it :)

It seems that I didn’t forget anything, I looked at all the statuses of orders for Aliexpress that I had to deal with. If suddenly I missed something or have additional questions - write in the comments.

And finally: if this post was useful to you, you can tell us "Thank you" - by sharing it on any social network convenient for you or by joining

and a few days later, with horror, they discovered the inscription “ Closed». What does it mean? Is it necessary to panic? Why is this and what is the reason? Let's figure it out together.

To see the statuses that are assigned to your package or order, you need to log into your account at and hover over your name with the mouse. A window will appear in which you should select " All orders". Here you can see the status that is assigned to your order and package.

We note right away if the status changes to “ Closed“, then an “explanation” appears in the next column, by which you can understand what is happening with your package (order).

What does the status of the order mean Closed on Aliexpress. Dispelling fears

The first thing that comes to mind after seeing the status of the order " Closed»on just a few days after payment - deceived. But don't get upset right away. Firstly, the seller cannot independently (of his own free will) close your order. Secondly, only the platform closes the order for certain reasons (we will consider them below).

What does the status of the order Closed on Aliexpress mean: the main reasons for closing the order

So, we found out that only the trading platform can close the order. But why? After all, you have not received the goods yet. Common reasons for closing an order by a platform include:

Order received. This is the most common reason for closing an order if the customer has received their item. But, there are two more scenarios for the development of events. First - you accidentally pressed the button "Confirm receipt“, which means - the order has been received, I am satisfied with everything. The second - an erroneous status “Handing over to the addressee” appeared in the mail (on the track), which is regarded by the system as the end of the transaction. This entails a reduction in protection to 5 days, during which the customer can, after the money is automatically transferred to the seller.
Buyer protection time has expired. When buying (at the bottom after the information about the product), you see information on how many days the site will protect your rights. After the transaction, all these days the platform responds in cases where problems arise. After this time ends, and the buyer does not confirm receipt of the parcel and within 15 days, the dispute does not open, then the money is transferred to the seller.
Order cancellation. The seller does not send the ordered goods within the agreed time, or the recipient cancels his order on his own. The order is automatically closed, and the money is returned to the account of the seller or buyer, depending on the situation.
Suspicious order. Orders receive this status when frozen. The site suspends all activities, as the seller is suspected of fraud.

Order status Frozen on Aliexpress - does this mean closed? What to do?

Increasingly, buyers of the site are faced with the “Frozen” status, mistaking it for “Closing goods”. Is it so?

No, in this case, the site security service is reinsured and checks the new seller from whom you purchase goods for fabulous money. Often this happens if there are a lot of complaints about the store. For the duration of the trial, the site freezes all sales of this store.

No action should be taken, as this status will be present while the seller is being verified. After verification, the platform transfers money to the seller (if everything is in order) or to the buyer (if there are facts of fraud).

What does the order status Closed on Aliexpress mean? Buyer actions

Finding the inscription " Closed» on , don't worry if:

the dispute is closed;
the order was canceled by you;
status is frozen.

For such reasons, the money is returned to your account within 3-14 days. If you confirmed that you received the goods, and then found defects, then it is too late to file a claim. But, under any conditions, the appearance of the status of the order “Closed” before you received the goods should give you the idea to contact the support service of the trading platform for help.

The status of the order is "Closed" on, this is not a reason to "down your nose", it is quite possible that the reason is insignificant and you will receive your money back soon. Be patient, and all sales and purchase transactions will go smoothly and without "adventures".

On aliexpress, the process of buying goods is divided into stages. First, an order is placed, payment is made. Then the administration checks the receipt of funds to the account and sends a notification to the store. Then comes the long process of transportation and receiving.

Errors may occur during periods. The user can follow the changes. The product is assigned a status - a short phrase that tells about the condition of the product.

Sometimes the buyer enters purchases and sees the status: “order closed”. The user is surprised and does not understand what to do. Let's explain the status values and solve the problem.

What does the status "order closed" mean?

On the English language the status is written like this: "Order closed". It means that the transaction between the buyer and the seller is completed. All disagreements and conflicts have been settled. Both sides came to a compromise.

This is not always the case, but aliexpress designates the status in this way. The transaction is closed due to the negligence of the buyer. In other cases, the money is returned to the original account. The commission does not count.

If the status is closed, the buyer cannot do anything. Fifteen reserve days are given to resolve issues after closing. After the deadline has passed, the order is completely closed. The buyer cannot change anything.

After the transaction is closed, the administration has no right to protect the buyer.

What are the reasons for closing the order?

The buyer, seller and administration can close the transaction. The fault may lie with the inattentive buyer. The client forgot about the deadlines. The seller may not have time to send the goods. The administration recognized the buyer or seller as a fraudster.

The deal is closed for various reasons. We will analyze the reasons in detail and talk about the solutions.

Buyer Confirmation

When the product arrives to the buyer, the client closes the deal. After that, the money is transferred to the seller's account. The customer has fifteen days to review the product. If the deadline passes, you will not be able to open a dispute.

Many users are irresponsible about confirmation. You can not close the transaction after receiving the notification. Before confirming, we recommend doing the following:

Film the unpacking of the parcel on a video camera - the video can be used as evidence. If the product is defective, you will have to open a dispute. Unpacking the parcel is the best proof of the seller's guilt.
Carefully check the product for defects and scratches - check during the shooting. Do not pause and edit. Don't create suspicion. For fraud, your account can be permanently blocked.
Use the product for several days - the method is suitable for technology. Check all tool functions. If the speaker in the phone does not work, you can claim monetary compensation.
Collect evidence - film all inaccuracies on a video camera. Videos are valued more than photos.

After action or close the order. Do not wait until the order is automatically confirmed.

Buyer protection expired

When you open the order description, the delivery time is indicated under the photo. During this period, the administration protects the rights of the buyer.

After payment for the order, the money is not transferred to the seller's account. The funds remain in a special aliexpress wallet. In the event of a dispute, the administration will not have to force the seller to transfer money. Aliexpress will independently return the compensation to the client.

Put a tick in your calendar so you don't forget the end. Time will pass quickly. The buyer will be left without money and goods.

After the end, the buyer is given fifteen days to open a dispute and resolve issues. If no action was taken during the period, the order is closed. The buyer cannot ask for help from support and open a deadline.

You can't give up. Write to support, complain about the seller. The administration will consider the complaint and offer a solution. Don't wait for aliexpress to fix the problem.

In most cases, nothing can be changed after the dispute is closed.

The seller did not send the goods

After payment, the administration checks the receipt of funds to the account. After the order is sent to the store. The seller is given time to prepare the parcel for dispatch and arrange transportation at the post office.

The seller will not send the order for several reasons:

Negligent attitude - the employee postpones sending to the post office and forgets about the order
Problems with mail - postal workers refuse to transport goods for various reasons: overweight, price, transportation of the product is prohibited
Incorrect execution - the seller provided incorrect data or incorrectly executed the document.

Write to the seller, find out the reason. If the case is in the wrong design, please re-order after the refund.

The money will be returned within eight days.

Closing after a dispute

If the buyer is not satisfied with the condition of the parcel, the duration of delivery, a dispute opens. Both sides are making claims. As a result, the buyer and seller must come to a common opinion. Otherwise, the administration intervenes in the conversation, puts forward a decision and closes the dispute.

If the user is not satisfied with the conditions, an appeal is filed. The administration considers the complaint and changes the terms of the transaction.

Keep track of deadlines and don't miss deadlines. We wish you happy shopping and fast delivery.