Is it possible to restore a life number? Duplicate SIM card - quick number recovery. Is it possible to receive a SIM card by mail?

Duplicate SIM card is a service from Lifecell that allows you to restore your number in the shortest possible time if your SIM card is lost or damaged. Using the backup SIM service, you can not only restore your subscriber number, but also, if necessary, change the card type to USIM, Micro SIM, or Nano SIM. We will consider the features of this procedure below.

How to restore a Life SIM card?

To replace the Life SIM card, you need to contact the service center, or call the Life support service. The peculiarities of the replacement procedure are such that upon restoration, you will need to undergo personal identification.

For prepaid subscribers, a spare Life SIM card can be obtained:

• using a secret word;
• based on the number data provided.

A secret word is a special tool that allows you to quickly confirm your identity. First you need to set any invented word or phrase as a secret word, and then use it. If you have such a “key,” no additional steps will be required to confirm your identity. To install, call 5433, or contact your nearest Lifecell customer service center.

An alternative to the first method is to provide information about the number. This includes information about the last outgoing calls made, or at least the number to which you most often called; You will also need to know the date of the last deposit and the state of the account at the time the card was lost. If necessary, be prepared to answer other questions.

The contractual form of communication is characterized by the preliminary conclusion of an agreement. In case of backup restoration of a contract SIM, you will only need an identification document. This could be a passport, driver's license, or any other official document.

How much does it cost to restore a SIM card?

Tsoa Lifesell

Number restoration, as a service, has a certain tariff. It costs 30 hryvnia including all taxes. Funds are debited either from the subscriber's account, or you can pay for the service in cash (at official Lifecell representative offices).

A separate service is receiving SIM by mail. This is done for subscribers who are unable to contact a service center to purchase a new SIM. When ordering postage, you will need to spend 50 hryvnia. Here, too, the cost of all taxes is taken into account.

Other information on replacing a Life SIM card

You can order an additional card not only if it is lost, but also if another one is active. When receiving a duplicate SIM card, it will be kept as a reserve in an inactive state. If the card is stolen or damaged, the main one can be deactivated and the spare one can be turned on.

When performing a replacement, not only the number itself is copied to the new card, but also the tariff plan, account status, and services connected to the number.

During the replacement procedure, contacts are not saved - for convenience, you can copy them to the cloud or smartphone.

A backup SIM card is often made due to the use of the lte roaming service (USIM), as well as to replace the card type with Micro Sim, Nano Sim (for smartphones), or loss of access through an incorrectly entered PIN-PUK code. If the PIN code is entered incorrectly, information about the pack code can be viewed in the My Life system, or you can find it out by calling the operator from another number.

A warranty replacement is provided free of charge within 3 months from the date of purchase of the SIM card, and only if it fails through no fault of the subscriber. If the card has visible damage or is blocked after entering the PUK code incorrectly, the warranty is not provided.

Also, the number can be blocked if there is no deposit of funds into the subscriber account for a period of more than 365 days. After a year, outgoing services are disabled. And if within 30 days you do not make a minimum top-up of 10 UAH, or apply to restore your number, it will be forcibly disconnected from Lifecell service.

Conclusion

So, in case of loss, restoring the Life SIM card is quite simple if you have the necessary information. To be able to quickly recover, set a secret word as an insurance policy. If necessary, order the card to be sent by mail, or contact the Lifecell service center.

The theft or loss of a phone is, unfortunately, a widespread phenomenon today. However, not a single subscriber of the Life operator, like a subscriber of any other operator, will want to say goodbye to their number so easily. In addition, there are other situations when the question arises, how restore sim life, for example, blocking of the PUK code or mechanical damage to the SIM card.

In order to stay with your “native” number, while receiving a brand new Life SIM card, you need to contact the company’s service center. You can easily find out the addresses of the nearest service centers in your city by visiting the official website of this mobile operator at https://www.life.com.ua/ or by calling from any Life number to the toll-free customer support line 5433. In addition, you You can also call the service center from a landline phone at 0 800 20 54 33 (calls from a landline phone to this number will be free).

When heading to the service center, you will definitely need to take your passport with you, as well as, if possible, a starter pack with PIN and PUK codes from your number.

A representative will meet you at the service center and identify you as the owner of the number being restored. During the identification process, you will need to answer a number of questions directly related to your number.

To restore your Life sim, remember:

1) when did you buy the number, when did you make the first call from it?

2) from 3 to 5 numbers to which you often made calls or to which you called recently?

3) what amount remained in your account at the time of the loss/theft/damage of the SIM card?

4) when was the last time you topped up your account and how much?

5) when was the last time you made a call from your number?

6) PIN and PUK codes, SIM card serial number (this information is indicated on the starter package of your SIM card, which is why it is important to find it)?

If the data you provide to restore your Life SIM turns out to be correct in comparison with the information recorded about your number in the operator’s database, a representative of the service center will submit an application to restore the card, taking your passport data.

Within 7 days after submitting your application, you will be able to return to the center and pick up the restored SIM card.

This article will mark the beginning of a series of articles on restoring numbers of mobile operators in Ukraine.
In this section we will talk about restoring numbers on a paid basis, that is, on a prepaid basis. I believe there should be no problems with restoring contract numbers, since to restore a contract number it is enough to present the document of the person for whom the contract was issued.
So let's start in order

In order to restore a life number there are 2 ways, we will call the first one “Recovering a Life Number in 10 Minutes”, and the second “Restoring a Life Number Closer to Home”
So, first way.
In general terms, it is necessary to prepare information about the package that you want to restore, as well as your documents, and go to the Life central office in your city. You can find out the addresses. For Kyiv, the central office of Life is located on Bessarabskaya Square 2. (information provided at the time of publication of the article).
Documentation: Passport.
At the entrance to the office in Kyiv there is a self-service terminal where you register to receive a number in the queue. Then, on the table for the client, take the questionnaire of the subscriber who wants to restore the phone number (A4 sheet of paper)
Fill out the fields in it (It is advisable to prepare this information at home so as not to make it up on the fly)

1.full name


5. SIM card serial number (you don’t have to fill it in)


8. Date of last replenishment and amount of last replenishment (required)

If you do not remember exactly the numbers you called, you will need to fill out an additional form. It is advisable to prepare this information in advance as well.

1. Name of the tariff plan (You can read about this in the article)
2. Connected additional services (such as SMS, Internet, bonuses for incoming calls)
3. Pin and pack codes (this is where you may really need the plastic card holder that was sold along with the starter pack). Although I would like to remind you once again that you will need to fill out the additional questionnaire only if you do not know any information from the main questionnaire.
4. Activation date of this starter package
5. Account balance
6. Date and amount of last replenishment

Method number 2 “Restoring a life number closer to home”
The essence remains the same. You will need documents and the above information on the number, only first you call the operator at 5433. You can read how to do this in the article - .
And answer questions
2. The number you want to restore
3. Residence address (no need to fill in)
4. Pin and pack codes (you don’t have to fill them in)
5. Serial (can be left blank)
6. 5 numbers that you called most often during 3 months. If you don’t remember the numbers or don’t know which ones you called, then it is imperative to prepare at least 3 numbers that you called from your restored package, indicating the dates plus or minus 3 days. Even if these were single calls. (Required to be filled out).
7. Account balance (required)
8. Date of last replenishment and amount of last replenishment (required)
If you answer everything correctly, then there will be no more questions; if something is inaccurate, questions from the additional list will go (as in the additional questionnaire in the first method).
Having made sure that it belongs to you, the dispatcher submits an application to block this number. Then you come within 7 days (no longer necessarily to the central customer service office), but to any certified Life store closest to your home. And by answering the same questions above, you restore this number. To activate this number you will have to call the operator again.
The disadvantage of the second method is that you need to answer the same questions three times to prove your identity and ownership of the number, but there are also positive aspects - the Life store can be located right in your home or on the first floor of your work.
I would like to read in the comments how you will restore or have restored the number.