How to buy on AliExpress: the most complete guide. What is a dispute on Aliexpress - we analyze all the nuances An order for aliexpress in the status of "frozen" - what does it mean

Hi all! In continuation of a series of articles on the benefits of ordering for Aliexpress In this article, I would like to tell you why shopping on this resource is completely safe. In support of this, I will give examples from my own life and from the experience of acquaintances and friends. And we will talk about the system by which the trading platform guarantees a safe transaction between the buyer and the seller, as well as how all problems on Ali can be solved through a dispute. What is a dispute on Aliexpress is the topic of today's discussion.

Aliexpress is safe!

Surely many of you are worried about the question of what is the probability of being deceived when buying online by an unscrupulous seller. No one will give you an answer to it, because everything depends not only on the rating and the number of orders from the seller, but also on blockages in the mail or the banal loss of goods during shipment. It is impossible to protect yourself from such a situation (although they happen extremely rarely). But you can compensate for losses or even stay in the black. Step-by-step instructions for managing disputes are in this article.

How to behave if the purchase has already been paid for by you, but has not been sent or received within the time promised by the seller? How to open a dispute correctly and not harm yourself? Should I open a dispute at the slightest suspicion of fraud, or should I still wait for the order protection period, giving the seller a chance for rehabilitation? How to win a dispute and as a result get back not only your money, but also compensation for the lost time? I get asked about this very often.

Real life examples

To begin with, I’ll tell you a little background about how I ordered lenses on Aliexpress for the Halloween holiday. Prudently choosing a suitable copy 3 months before it (that is, in the summer), I made an order in early August. I will say right away that I do not save on such goods as cosmetics or lenses (after all, the cheapest items can harm the eyes, blood vessels, skin, cause allergies, etc.) and order more expensive ones.

The seller had only a few reviews, there were also few orders, but I so wanted to get my main decoration for the festive masquerade that I forgot about any precautions. The goods did not arrive in a month or three, which is why I was very upset and I had to open a dispute.

The seller did not argue, and the money was returned to me automatically. It is worth noting that the protection period for the goods had almost expired by that time, and he himself was not tracked by the track code. But now, a month has passed since the holiday and recently I received a call at the door. The lenses were nevertheless sent, but due to interruptions in the work of the mail, on their way from China to Russia, they somehow managed to visit the territory of Ukraine.

Thus, I received both the money and the goods, which I had to keep, because even if I honestly wanted to return it to the seller, I would have to pay a tidy sum for the return.

This situation is not uncommon. Many of my friends also remained in a favorable position after opening a dispute. But it is often not worth using this, especially if you are not limited in terms of receiving the goods, like me. Firstly, this is unfair to the sellers, and secondly, you may be denied a dispute in the future. If a dispute is open, but you still received the goods, there is always the opportunity to cancel it.

FAQ

Is it possible to open a dispute in case of receiving a product of poor quality or a different type than what you ordered? Undoubtedly yes. The opening of such a dispute in the same way must be carried out within the protection period of the order. You will not have to return the goods, but you will receive a refund of part of the money.

The most common reasons for opening disputes are:

Poor quality (broken, faulty, non-functioning, defective) goods
Product of a different color / type than you ordered
No tracking information
Sending an order to the wrong address
Sending an order by the seller without warning by paid mail, for the delivery of which you will have to pay extra
Receiving an empty, damaged box, etc.

Very often, sellers on Ali try to dissuade the client from the need to conduct a dispute in personal correspondence, while promising a refund of part of the money, a discount, sending another product as a gift, etc. If the parties cannot reach a consensus, the administration offers a more complex way to resolve the conflict.

An escalated dispute is also opened at your request after 15 days from the moment the dispute was opened by pressing the "Escalate Dispute" button. With it, you transfer it to the so-called dispute, during which you communicate with the moderator and provide evidence of your innocence (photo of low-quality goods, a copy of the invoice, screenshots of tracking the track code, etc.).

How to escalate the dispute and emerge victorious from it? First, carefully follow the correspondence in an open dispute. If one of the parties ignores the dispute for more than 7 days, it is automatically closed in favor of the other party. Secondly, try to provide as much evidence as possible and explain why the conditions offered by the seller do not suit you.

Dialogue will be in English, it is advisable to do this competently, asking for help from a friend who knows the language, if you have problems with communication. I observed many comical situations when using online translators people put themselves in a stupid position and even lost disputes due to the fact that the administrators simply did not understand what the interlocutor was writing about.

Is it possible to cancel the dispute on Ali? For example, if during the weekly correspondence about lenses, I would have received them, I would undoubtedly have closed the dispute. This is done using the "Cancel Dispute" button until the end of the product protection period. You can open and close disputes any number of times. It is best to open a second dispute after agreeing with the seller to extend the order protection period. Indeed, in this case, pitfalls may await you.

Some sellers try to deceive gullible buyers who opened a dispute due to a delay in receiving the goods. They promise to return part of the money or settle the dispute in any other convenient way, in return they ask to close it. During the correspondence, the protection period of the goods expires, and although the buyer seems to have received part of the money back, he still does not receive his goods. Can't open dispute again. Don't fall for scammers!

Dispute management usually drags on for no more than a couple of weeks. At the same time, it is important to notify the seller in a timely manner of the need to extend the period of protection of the goods. How to close the dispute if your requirements are satisfied? Just like cancel.

Now you know how not to become victims of scammers and profitably make a variety of shopping on ali. After all, the resource protects every customer and your shopping experience is not indifferent to him! In the meantime, see you again and don't forget to share links to my blog with your friends on social networks. Thank you for your attention!

Sincerely, Natalya Melnikova!

China, where you can find almost any product - from paper clips to large TVs. Given that many brands are made or made in China, this is not surprising. Let's figure out not only how to order on aliexpress, but also how to get a quality product for your money.

Review of the aliexpress site - pros and cons

Let's first see what we can offer here. There are not very many product categories, but they can include up to 100,000 items. The main categories of requests are:

Clothes and accessories
auto products
Electronics
Bags and shoes
All for children
Jewelry and watches
beauty and health
Sports and entertainment
For home and garden

Most likely, the product you need will be found in one of them. Before ordering on aliexpress, calculate the pros and cons.

The undoubted advantages when ordering for aliexpress, in addition to the wide variety of goods offered, include:

Fairly low prices. You buy goods directly, bypassing intermediaries, so you avoid mind-blowing markups.

Ability to follow discounts and promotions. By adding the product you like to the basket, you will constantly receive notifications by e-mail about price changes.

Possibility of free delivery. Of course, everyone understands that it is initially included in the price, but at the sight of an attractive price, the “Free Shipping” mark is very pleasing to the eye.

Deal protection. The risk of losing money is reduced to almost zero. In the process of ordering on aliexpress, you do not pay directly to the seller, but through the Escrow system. The seller receives the money only after you receive the goods and confirm the completion of the transaction.

Of course, with all the positive aspects, an order for aliexpress is not without its drawbacks. Although there are not so many of them:

This is an English site. No, the Russian version, of course, is present, but it is “Chinese Russian”, which is often simply impossible to understand. And if you need to contact the seller, you can only do it in English.

Free shipping means long travel times. On average, delivery takes up to 3 weeks, although there are delays. However, if you need faster, you can choose courier delivery, which will cost more.

Order for aliexpress - search for a product and the nuances associated with it

The easiest way is to look for some electronics on the site - you can enter a specific model and select what you need. Although at the same time, the search will also give out a lot of accessories for it, which will interfere.

Finding clothes is both simple and difficult at the same time. The selection criteria here are quite extensive, you can make an accurate filter. There are only a few "buts":

Not all suppliers have a table of sizes with measurements. Therefore, it is quite difficult to focus on the indicated size.

Even these measurements are often incorrect or only approximate. Keep in mind that Chinese clothes run ungodly small. Therefore, if you need sizes larger than 48 of ours, you can fly by. It is recommended to contact the seller and clarify the nuances.

The price of the same product from different sellers can be very different. This does not always mean that others are driving up the price. Often this can speak of quality. The picture will be the same, but the quality of a very cheap product will correspond to its price. Reviews are helpful.

Another nuance when ordering for aliexpress: pay attention to the number of items in the lot. Sometimes little things are sold only in lots - 10, 12 or more pieces. And the attractive price will be only in the case of the purchase of the entire quantity. Convenient for those who buy in bulk for resale, but not always suitable for those who need a unit. So, look for another seller from whom this product can be purchased one at a time.

Order for aliexpress - basic steps

An order for aliexpress begins with registration, creating your account. The procedure is standard, no one will cause problems.

In the search bar, enter the desired product. If you don’t know the name of this or that thing (some device that is not widely used in our country, for example), look for the category you need, and then focus on the pictures. If necessary, turn on the filter, selecting the necessary parameters.

After finding the right product, read the description and terms of sale carefully. If there are several sellers, choose the one with the highest rating.

Be sure to read reviews of both the seller and the product. Don't go for the lowest price. Although sometimes the quality is the same everywhere.

If you have any further questions, be sure to contact the seller. It is better to find out all the nuances before buying.

Once you have added the item to your shopping cart, proceed to checkout. A simple interface will not let you confuse anything. Make sure your card is open for online payments.

After payment, the seller must send the goods within two to three days and provide you with a tracking number. You just have to wait for it to arrive and confirm its receipt by closing the deal.

Order for aliexpress - getting a marriage or the wrong product

As mentioned above, the seller receives the money only after confirming receipt of the goods. If you opened the package and found that the product was damaged due to poor-quality packaging, or it was initially defective, or you didn’t send what you ordered at all, you can open a dispute.

This must be done within 5 days. The seller is obliged to accept or reject the dispute within the same time frame. If he did not do this, the dispute is resolved in favor of the buyer, and the money is returned to him.

How to order on aliexpress - hint

As soon as the seller acknowledged your claim, when ordering on AliExpress, you agree on a method of compensation - a refund or sending a new product.

If no agreement is reached, there are several options:

Within three days, the buyer can transfer the Dispute to the Claim status, then the case is considered by AliExpress employees.
If the Dispute is not resolved within 15 days, it automatically goes into the category of Claim, which is considered by the site employees.

Have you decided to return the item to the seller? Then you must notify him of the shipment, providing the tracking number. You didn't? The money goes to the seller. The seller, in turn, must mark the receipt of the return within 10 days. Otherwise, the money will automatically be returned to you. The seller can also open a dispute if it turns out that you sent him the wrong product that was sent to you.

An order for aliexpress in the status of "frozen" - what does it mean

If you suddenly find this status on your order, don't panic. Read the status comment carefully. Typically, it is: “This supplier has recently been identified as engaging in unsafe trading activities. To protect your trading activities, we have decided to review this order. Please be patient and wait for our further instructions."

As it becomes clear from the comment, when ordering on AliExpress, the site administration tries to protect the buyer from unscrupulous sellers. As soon as suspicious activity of the seller is noticed, they begin to check it. This may take up to a week.

If everything is in order with the seller, he himself tries to provide evidence of the "purity" of his actions. You just have to wait a little. If the verification fails, you can always find another seller.

As you can see, there are no particular difficulties when ordering from AliExpress. But there are a lot of positives. Of course, do not forget that online shopping is a lottery, and the picture does not always correspond to reality. When you see a thing on a model, think carefully about whether she will sit on you in the same way so as not to be disappointed. We wish you a pleasant and varied shopping.

Should I order phones or other equipment from Aliexpress? How safe is it to order anything from this site? Such questions baffle almost every newcomer who is going to order a brand new smartphone from Aliexpress, which turned out to be several times cheaper here than in a regular electronics store. And this question is logical: I buy a rather expensive thing from abroad, it will have to go around half the world, where are the guarantees of safety? Naturally, sales consultants will give you the desired model in your hands, having issued the necessary guarantees. That's just hundreds of thousands of orders on AliExpress say that users are willing to give up the guarantees of popular electronics outlets in favor of online shopping.

Today we will tell you, beginners, why you should not be afraid to order mobile phones, sophisticated smartphones and other equipment on Aliexpress. We will also share recommendations on what to do when the smartphone did not arrive or was damaged. Let's go in order.

Phones with Aliexpress: is the low price worth the wait

AliExpress has become a loyal companion for many shopping lovers. In its open spaces you can find anything, from refrigerator stickers to TVs. No other store is able to offer such a huge selection of goods.

In fact, Aliexpress is more of a large international market (though it is ruled by Chinese sellers), where different sellers can offer the same product. On the one hand, this is good (just like in the regular market, you can look at the offers, choose the one that you prefer). On the other hand, it is difficult for beginners to navigate the abundance of the same product from different stores. We will talk about how to choose the right seller of phones on Aliexpress, place an order and track the package a little later.

AliExpress is widely known today, it is advertised by famous bloggers, TV channels, magazines. Therefore, the number of users is only growing day by day. Someone orders small trinkets, not risking buying expensive goods. Others have been ordering phones, tablets and other electronics on Aliexpress for years, saving a lot of money.

And now we come to the first reason, which tells us that it is worth ordering phones on Aliexpress. Her name is a big, no, a huge choice.

Phones from Aliexpress are cheap

It's no secret that on AliExpress almost all prices are lower than in regular stores. This also includes mobile phones. The reason for such a low price for electronics is simple: sellers ship goods to you at a price that is approximately similar to their market. Sellers do not wind up the same huge percentage as the electronics stores that are familiar to us. Often the price of the same phone that lures you to the same Euroset can be twice the price of the same model on Aliexpress. Not weak, right?

But a case and a film still do not hurt so that the phone does not lose its attractiveness in the first week of use. So? For the film and its sticker, some well-known stores will require 500 rubles, or even more. A phone with Aliexpress will come to you not only with a pasted film, but also with a spare one, and the seller will not spare a cover and a couple of other bonuses. And already, look, about 1000 rubles have been saved on accessories.

AliExpress loves to hold various kinds of sales, almost every day you can find products at a discount. Their goal is simple: to retain old and attract new customers. Yes, often such discounts are artificial (the price rises in advance, and then, allegedly, it is lowered, but with the right approach, you can get real benefits. And now you saved a couple of hundred rubles on ordering a phone from Aliexpress.

What about cashback? You probably haven't heard of this thing, have you? In general, these are special services that return some percentage for purchases. Why would they just pay me? These services just pay for the fact that you make purchases (this is also work). When using cashback, you go to the product page using a special link that the service uses to attract customers. For these same buyers, interest is paid to him, but you do not remain in flight either. To encourage you to continue ordering with cashback, the service shares a percentage.

Today, the cashback for popular services reaches about 10% (when ordering a phone from Aliexpress, this figure is reduced to 5%). That is, they bought a phone they liked, for example, for 10,000 rubles, they received 500 rubles back. All this really works, big services (EPN, Mega Bonus and so on) do not cheat.

A few more hundreds with a cashback service, and now a very appetizing price for the phone is already looming. No electronics store will offer you a similar price tag and close.

So, another reason why you should buy smartphones on Aliexpress is that it is much cheaper.

Smartphones with Aliexpress are safe

Any major service cares about its reputation. I think you understand that AliExpress is not just a large, but the largest platform. She values her customers, and in order to attract new ones, she needs positive reviews about buying phones or other things from AliExpress. The most effective way to get them is to sell quality products.

Becoming a seller on this site is not easy. The administration does not recruit just anyone. To open your own smartphone store on AliExpress, you will have to pay a fee of several thousand dollars (about $6,000) annually. The amount is rather big, and what is even more interesting, it is not returned if the store is blocked by the administration. Reasons for blocking? Dissatisfied customers who complain about the poor quality of goods or their inconsistency.

What do we get? It is risky for a serious store to send you a broken phone. Several such violations can lead to blocking. And, you see, you don’t want to lose an already promoted store on Aliexpress with a bunch of positive reviews. Of course, no one is immune from marriage. Don't conventional electronics stores ever sell defective products? Yes, this happens all the time, because every small detail is difficult to identify. Similar incidents happen on AliExpress - by accident, and sometimes not.

You should not panic if you received a phone from Aliexpress, which, for example, does not have the memory capacity that corresponds to the declared characteristics. Record everything on video, take a couple of photos, screenshots, using a translator (Google, Yandex) in English, describe the essence of the problem. In most cases, the seller will quickly offer a way out (reimburse the damage or offer to send the smartphone back, and he will send a new one). Large stores value their reputation. Doesn't get in touch? We file a complaint. As a rule, the administration takes the side of the buyer, compensating for the damage (there are cases when the full cost of the phone is returned, although it is generally operational). Naturally, this will not have the best effect on the reputation of the seller.

From the foregoing, we can conclude: buying phones on Aliexpress is quite safe. Do not think that every Chinese seller is trying to deceive you and sell you a bad product, and the support does absolutely nothing. There are, of course, cases, but for the most part they are successfully resolved for the buyer.

Phones on Aliexpress - an agonizing wait

When the phone is ordered and sent by the seller from Aliexpress, the waiting for his arrival begins. He has a long way to go. Just the same, along the way, dangers can await him. Which?

The smartphone may be damaged. With the inaccurate work of the valiant customs, a brand new smartphone purchased on Aliexpress may receive defects. Cases are not uncommon, but the problem is solvable. Firstly, you can not pick up the parcel from the post office if it clearly shows signs of damage. You send it back to your home country by opening a dispute. The money is returned. Secondly, it is not uncommon for the buyer to see damage only to the house after opening. Here the situation is more complicated. The phone with Aliexpress does not work, what should I do? You are required to take a photo and video of the damaged product, attach to the dispute. Proceedings can drag on for a long time, but often the buyer receives the money back (or part of it).
Phone with Aliexpress can get lost. There are also quite common cases when a package is lost along the way. And so it went on and on and disappeared. There is no need to panic. When the end of the buyer's protection approaches, we simply open a dispute in which we indicate that the parcel was not received. The evidence will be the track code, which will show where your order is stuck, never having arrived. The money will be returned in full.

Interestingly, after the order was closed and the money was returned, some users received their phones from Aliexpress. Pay the seller or not - on your conscience.

The phone from Aliexpress was stolen. Unfortunately, such situations are not uncommon. As a rule, rather expensive models are pulled out of the parcels, and the buyer, who is furious all over the world, receives a box with some thing that is approximately comparable in weight. An unpleasant situation that may not be resolved in favor of the buyer. Again, if upon receipt at the post office you see that the parcel has been opened or damaged, ask to open it in the presence of a service worker (it is advisable to record everything on video). If you don’t find the device you ordered inside or find something else, you have the right to draw up an act according to which you should be compensated for the damage, and the postal service will conduct a departmental check (probably).

Of course, everything is worse when you find out at home that a chocolate bar has arrived instead of a phone with Aliexpress. Shoot unpacking on video - this often becomes the main trump card. Record in one take so that the track code with the delivery address is visible. However, even if there is no video, you should not give up: write to the seller, file a complaint at the post office, consult users on the forums who have already fallen into this unpleasant situation. Many sellers make contact, compensating for expenses (although, in the vast majority of cases, sellers have nothing to do with it).

So, during the delivery process, the phone with Aliexpress is at maximum risk, there are cases of loss, damage or theft. However, there are no hopeless situations - record your unpacking on video, do not sign notices in the mail until you are sure that the package is intact. If there are signs of opening or damage, do not hesitate to ask the postal service workers to open them in front of them - you paid your money for the phone, I think, not easily earned.

Do the disadvantages of buying a phone on Aliexpress outweigh the advantages

Of course not. Incidents happen, and it cannot be denied, but in most cases they are solvable, and their number is decreasing every year. It is not in vain that Aliexpress introduces various buyer protection methods that will save your money, and most importantly, your nerves. Definitely worth ordering phones from Aliexpress, especially if you have the opportunity to wait until it gets to you. Here, as they say, you just have to try - you won’t notice how you will buy smartphones on AliExpress at a discount to relatives, friends, of course, to yourself. And the problems that arise in the process, learn how to solve. Well, the expectation, you see, is worth saving several thousand rubles.

Best Selling Phones on AliExpress, Top Reputed Smartphone Sellers

So, we figured out whether it is worth buying smartphones on Aliexpress, now we would like to tell you a little about the most popular stores that sell this category of goods. In fact, there are a huge number of them, and each more or less large Chinese manufacturer has its own brand store:

Cubot Official Store. The official store of the manufacturer Cubot. It sells not only brand phones, but also various accessories. Offers good prices, quality goods (after all, the official store) and fast delivery.
Lenovo Authorized Store. The store opened relatively recently, but is already very popular due to low prices, regular promotions and a huge selection of Lenovo phones.
Xiaomi Online Store. Do you want to buy on Aliexpress? Be sure to visit an official representative who offers the latest models at the lowest possible price, there is even one. A rather old store that offers to buy smartphones from various third-tier manufacturers on Aliexpress. Compiled with great reviews.
ShenZhen TopTeck Technology . A young and ambitious store, on the virtual shelves of which you can find the latest smartphones that are available for order in Russian Aliexpress.
Doogee Authorized Store. Reliable seller of Doogee smartphones on AliExpress. This is where all the company's new products appear.
OUKITEL Official Store. The official Oukitel store on Aliexpress.

We will tell you about the best-selling smartphones on Aliexpress in 2017 in the very near future, so subscribe to notifications (red bell in the lower right corner) so as not to miss the release of the article.

Conclusion

Aliexpress is just a godsend for lovers of electronics and, in particular, mobile phones. In 2017, almost any smartphone can be ordered from AliExpress, saving a lot of money. Today we tried to convey to newcomers in this field that you should not be afraid to buy phones in this way - problems happen quite rarely, they are completely solvable, and the wallet does not lose much weight. Enjoy the shopping!

Any questions left? Ask them in the comments.

1. Fast free, after one day arrived. phone is in excellent condition. perfect. Sudden forwarding, good smartphone.
2. The smartphone was ordered on Thursday, shipped on Friday and arrived the following Monday. from Rome to Bari. The seller responds to messages right away and is always very polite and helpful. Smartphone works very well, great value for money. the phone is fast, has good external cameras, display brightness is very, very high. The battery used in a moderate manner comes to last another four days on a single charge. The real downside is the front camera, really poor quality. reception is not great. I attach cat photo and jeans with THL 2015A Smartphone and recommended by sellers!
3. A month after the phone does not give any problems. One month after constant use of the phone has no problems.
4. This is the first very fast delivery to the Urals, less than 3 weeks. Satisfied with everything, and delivery and goods and the seller! I advise everyone. Lowest price for good quality!

buying a phone on aliexpress nuances
5. The phone came a month before Yakutia. Somewhere he bled for 3 weeks, but he got from Moscow to Yakutia in 4 days. Packed perfectly, in two boxes + bubble wrap. Pleasant to the touch, thin, does not creak. Does not slip in the hand. Good cover, shows the clock in the window. In the tailoring there are small joints with translation, but they are not striking. The camera is normal 13 MP + 18 MP with interpolation. The body frame is metal + the film is already pasted. Headphones lohovskie. Charging 500 mAh is weak. Leafing through everything quickly does not lag, WIFI BLUUP GPS works. In general, for 5 rubles the phone is excellent. I bought for my daughter, I will order for myself too. I recommend the phone and the seller.
6. Everything is perfect. the best seller. 2 days and I received my order.
7. Unbelievable how good q goes and warm finishes, very good phone Price q It 03 Jun 2017 03:26
8. Big smartphone. delivery within 2 days. recommended!!! 12 Apr 2017 07:24
9. excellent tube. I take the second one, no problem. not enough internal memory! and so everything is fine 08 Feb 2017 00:31
10. Came very Rapido, in principle EVERYTHING works very well. Thanks a lot!!! 15 Dec 2016 22:32
11. The long-awaited telephone came in 79 days. Ordered, sent, but asked not to worry, not tracked. The seller, at my request, extended the protection for 30 days (up to). Thanks a lot. On some turtles, the NL (Netherlands) post brought my order to Kyiv, and I already took it from the post office. The wait was worth it. Very good smartphone (for me). And it was important for me to have 2 SIM cards + SD cards. I liked the cameras. In general, I have long wanted to buy THL. The seller is responsive, the phone is good, but the carrier in the form of NL mail is sooooo slow. While following the parcel, I spent 1 day a little statistics through the site. 20 people were waiting for more than 70 days delivery via NL mail. My thanks for the responsiveness, fast shipping and excellent packaging. 08 Feb 2017 00:45
12. Ordered, came. Russification is not complete. The camera is good, but when approaching it is speckled. The flash and flashlight are bright. I asked the seller to send a white phone and a black case to it, I wrote several times and a comment to the order and so the message. But they sent all white. It is a pity that there is no glass. I'm only giving 5 stars because for the price it's not worth it. If it cost 7-8 thousand, I would put 4 stars. 15 Dec 2016 22:31
13. sent 5 days. Singapore Post. to Singapore 3 days and to the house via Vnukovo in 10 days. The box contained gifts, a free 64 GB flash drive. and adapters for sim cards. The smartphone was completely discharged and did not even turn on, but when it was slightly charged, it turned out that it already had a global firmware. Immediately offers to upgrade to (sort of) but I have so far refused. .
14. Great seller, great phone. even put a bunch of gifts! .
15. Delivery 21 days, new Mail, sent in a factory film + gifts, flashed on the global, the phone is super, I recommend the seller, the phone is original.
16. Came to Krasnoyarsk in 32 days, waited for everyone to play enough at customs. This is the second phone I already ordered, I took it for a friend, the first one came in 45 days, because. Chinese new year they didn't work. I am satisfied with the phone, the problem with charging has disappeared, smart, this is the main thing! buying a phone on aliexpress nuances.
17. Everything is fine. A bunch of plop, the phone arrived on global 8.1.
18. I didn’t order the phone for myself, so I can only say that it came whole, with all the goodies. The track code was fully tracked. I ordered a phone, the seller sent the order and he came to me. As it turned out later, the phone likes to just turn off and turn on only through fast boot. I turned to the seller, advised me to reflash the phone and threw off the link where to download the firmware. I haven’t tried his advice yet, the phone seems to be still alive .. If anything, I’ll add a review later. .
19. I bought my mother for her birthday. Great phone, mom is happy. Thanks to the seller for the efficiency!)) .
20. The phone came in a protective package. The box itself has not been opened. Not wrinkled, no damage. the seller put a silicone case as a gift, a charging adapter for our sockets, a protective film, adapters for sim cards. The phone is in excellent condition. There was a Chinese firmware. I stitched for the global one without problems. I am very satisfied with the product. I recommend the seller. .
21. I am satisfied with the phone, everything flies. The batteries last a long time. I was constantly with the Internet turned on, except at night. the goods were tracked. .
22. They sent for a long time due to the holidays) came in a month, tracked well! Super quality! Very pleased! Order you will not regret for such a sum.
23. Great phone, the seller is not sociable. The order sent a week, the track was tracked to the post office.
24. Order time: 09:38 January 30, 2017 Order completed: 10:08. fully controlled in Tatarstan Packed well, 64 GB memory card ordered my phone does not see the inserted card in another phone works, my phone is inserted 8 GB it sees, and does not understand why not look at 64 GB, flash on globalco nothing has changed since memory cards. packed the phone well without any hesitation, the seller put Xiaomi Redmi 4 silicone bumper, not from Xiaomi Redmi 4 Pro glass film put, and extra clip and install. the transition to the Euro plug also have.
25. canfitka. not a phone. I asked again on the global, deleted and disabled the applications that I did not need. downloaded interesting applications I'm happy as an elephant. I don't play with toys. I ordered a memory card with the phone together. Formatted 64 on an ultrabook and then put it on the phone. memory car. I forgot the battery when I charged what I was looking for, I found it. .
26. my husband likes it, everything works, the sound on the video is not very good. Nothing was reflashed.
27. Many thanks to the seller! The parcel was delivered to Petrozavodsk within 22 days. The track was tracked throughout the journey. After testing the phone, I'm thinking of ordering another phone for my wife from this seller. buying a phone on aliexpress nuances.
28. Included back panel, everything corresponds to the description.
29. A month in Dagestan. Packed in an air bag. As a gift, an adapter, silicone, film, a set for sim cards. I recommend the seller! buying a phone on aliexpress nuances.
30. Completely satisfied with the product. Delivery took 20 days via AliExpress Standard Shipping. The phone has a good performance, has a big battery, looks neat and much expensive that it is. For its cost it's a really good deal. The seller added a bumper, protection screen and sim card adapters. Very kind of them. - Absolutely satisfied with the product. The parcel went 20 days (Standard Aliexpress). For some reason from Sweden. The phone is fast, has a powerful battery, looks cool and is more expensive than it is. For such money - very worthy. The seller added a bumper, a protective film, an adapter for sim cards. Well done. .
31. Thank you very much! very happy with the purchase :) The phone came 20 days before the Kirov region, the track was tracked. Arrived with a 50% battery charge. Everything is very neatly packed in a soft container. In addition to the phone, the kit came with a protective film on the screen, a silicone bumper, a micro CD card. We will be ordering more... Thanks again! .

Many still do not know how to buy on AliExpress, or are afraid to do it. We will show the purchase process from start to finish and tell you about all the related nuances.

Registration and first steps

You can search for products without registering an account, but when you try to buy something, you will be asked to create a profile. It is needed to access order history, wish lists, communicate with sellers, statistics.

How to register

Registration form

The corresponding button is located in the upper right corner of the site. Clicking on it opens the registration form. You need to enter your email address, first and last name, and a password. You can link your Facebook account, in which case you don’t have to enter an email: it will be pulled up automatically.

Personal account "My AliExpress"

After registration, you can go to your profile. Here orders, messages, feedback, wish list, disputes and so on. At this stage, you can only add a delivery address, everything else is not needed yet.

How to add an address

To add delivery addresses, go to the side menu item of the same name. There may be several addresses. This is convenient if you plan to send gifts to friends and family. When paying for an order, simply select the one you need.

Add address form

You need to fill out the form here only in Latin. It is important. Chinese sellers do not have keyboards with Cyrillic and, perhaps, even an encoding that displays it correctly. Everything from the name to the address must be written in transliteration.

Sellers do not care what to glue on the parcel. But the postmen will rack their brains until they understand what you meant by Lenin avenue or boulevard of Peace.

Receiver name- Please enter your first and last name in full.
Street, house, flat- just write ulitsa Pobedy or pereulok Mostovoi. The post office will understand.
Postcode- an important point. Even if you make a mistake with the address, the postal code will send it to the right place. You can specify the index of the nearest branch.
Phone / mobile phone- do not forget that the numbers must be entered in the international format, starting with the country code.

Product selection and purchase

Now you can go shopping. Do not rush to order the first product that comes across and chase the lowest price. First of all, a few nuances.

Which language to choose

AliExpress automatically turns on the Russian language. If you wish, you can choose any other or switch to English. For convenience, it is better to leave Russian. The only time this will do more harm than good is reading the descriptions. A crooked translation can lead you into such wilds that you will not immediately understand what it is all about.

How to search

AliExpress search results

There are millions of products on AliExpress, finding the right one is easy. It is more difficult to choose from thousands of search results. You can search in Russian. If there are no results or they do not suit you, try to formulate a request in English. To narrow your search, it is useful to use filters and additional sorting functions.

Price- filter out too expensive goods or look for in a certain price category.
Free shipping- you can immediately filter out cunning sellers. They include some of the cost in the shipping price to make their goods look cheaper.
Only by the piece- screen out offers for wholesalers.
4 stars or more Don't waste your time on low quality products.
Sort by- choose sorting by number of orders or seller rating - you won't go wrong.
Shipping from- for popular products there is an option to ship from local warehouses, choose it if you don't want to wait for a long time.
Group similar products- the option should remove similar products from the search results, but it does not work perfectly.

For example, you need a LEGO-format Darth Vader minifigure. So we write in the search. We choose free shipping, piece goods and sorting by the number of orders. The desired figure appears already in the fifth position in the search.

Which seller to choose

Product page with description and other details

These mini-figures are available from several sellers at once. Which one to choose? In this particular case, you can simply choose at random, the product costs a penny. When buying expensive things, it is better not to do this. The quality of the product, its compliance with the description and whether you receive it at all depends on your choice. We open several potential options in new tabs and carefully look at the following:

Rating- the same medals, crystals and crowns, next to which points are displayed. The rating is calculated on the basis of positive reviews for the entire existence of the seller. The higher it is, the better. This is an indicator of reliability and reputation.
Percentage of positive reviews- the percentage shows the ratio of positive customer ratings to the total number of all reviews over the past six months. Should be as close to 100% as possible.
The number of orders- there should be a lot of them. Bad goods will not buy. Choose the seller with the highest number of orders for this product.
Product evaluation- the quality of the goods on a five-point scale based on customer reviews. Products with hundreds and thousands of orders usually have a score of 4–4.5 or higher.
Reviews- this is the most important thing, you can safely start the comparison with them. Carefully study what the people who bought it write about the product, how they speak about the seller, how long the delivery takes, and so on. Very helpful.

With a minifigure, everything is simple: it has a minimum price and the first seller has more than two thousand orders with an average rating of 4.7 points. You can not look further, take this one.

Order and payment

After searching and choosing, you need to place an order and pay for the purchase. In fact, the payment does not go through immediately, but it does not depend on us.

How to order

To order, click the "Buy Now" or "Add to Cart" button. It depends if you are going to proceed to checkout immediately or if you want to continue shopping and pay for all items together. Specify the size, color or model, as well as the number of products. Please note that prices may vary depending on color and model.

Confirmation of an order

After clicking on the buy button, you will be taken to the checkout screen. Here you can double-check all the data about the product (color, quantity), select a delivery address if you have more than one, leave a comment for the seller, use a discount coupon and select a delivery method.

The standard shipping method is an ordinary non-tracking shipment (ordinary). For inexpensive purchases, as in our case, this does not matter. For valuable goods, you should choose a delivery method with a track number (registered). The final price will increase by 1.5–2 dollars, but you will be calm and will be able to track all the movements of your package.

What you need to know about payment

Choosing a payment method

Clicking on the "Checkout" button will take you to the payment screen. Here you need to choose one of the suggested methods available for your country.

Map- credit or debit. The easiest way, which is used by most.
QIWI Wallet- an electronic wallet that is easy to replenish through terminals. An option for those who do not want to use the cards.
WebMoney, Yandex.Money» - electronic payment systems. A convenient option if you get money for them.

Payment is the most popular way. Do not be afraid of it: it is absolutely reliable. All your data is sent over a secure connection and is only visible to AliExpress, not to sellers. We advise you to stay on this option.

Which card is suitable

Any Visa and MasterCard cards that support online payments are suitable for payment. AliExpress works with rubles, so Russians pay with a regular ruble card. Residents of other CIS countries cannot avoid automatic conversion into the standard currency of the site - dollars.

To pay for an order, Internet transactions must be enabled on your card. Many banks have special Internet cards, they are often designed specifically for purchases. The map can be virtual, the maintenance of such a card is relatively inexpensive. Before paying for the goods, you need to know the following details:

Card number- those same 16 digits.
Validity- Month and year of expiration. Four numbers on the front of the card, such as 12/19.
CVV code- a three-digit security code on the back of the card. For virtual cards, it can be found in the application or on the Internet banking website.

How to pay

Choose the payment method "Card" and proceed to fill out the form. Just enter the card number and expiration date, CVV code and the owner's name.

Payment by card

Click on the "Pay Now" button, your bank's page will open, where you will need to enter the transaction confirmation code (it will be sent via SMS or through a mobile application). It depends on the type of your card (you can check with the bank).

If you did not make a mistake anywhere, a notification will follow that the payment was successful. The card number can be saved and linked to your AliPay account. You won't have to enter it later. This will save you time on your next purchase. But this is not necessary, you can not bind anything.

Receiving an order

The goods are selected, ordered and paid, the most tedious thing remains - waiting for delivery. After a few weeks of waiting, the parcel will be in your branch and you can pick it up.

How to know the status

The seller must prepare your order, pack it and send it to you. You will be provided with a tracking number if the shipping method you have chosen allows for this. AliExpress informs you about all changes in the status of the order via notifications to the mail and in the profile on the site.

History of orders

Go to the "All orders" section and look at the status of the latest products. There may be several of them:

Payment pending- you have confirmed, but not yet paid for the order. After the time allotted for payment (you can find it on the product page), the order is canceled.
Payment verification- AliExpress processes and confirms the payment transaction. It usually takes up to 24 hours, but during sales it can take 2-3 days.
Shipment expected- the seller processes your order, packs and prepares for shipment. Usually 2-4 days depending on the conditions, they are indicated on the product page.
The order has been sent- your purchase has been transferred to the delivery service and is already on its way to you. It takes 15 to 60 days.
Confirmation received- you confirm receipt of the order.
Completed- the deal is closed. Appears after you have confirmed receipt of the item.

On average, delivery takes about 1-1.5 months. If you paid the seller extra for the track number, all this time you will be able to track where your shipment is at one time or another.

Package tracking

The seller must add a tracking number to the order within three days after sending. It will show up on the order line. Here you can view brief information about it or use third-party tracking services.

Shipment data is updated no more than once a day (or even less often). It makes sense to check your order 2-3 times a week. After sending, it may not be tracked for a week. Do not panic. Often, sellers assign a track number to the package in advance, while it lies in the mail for several days and is waiting to be sent.

How to receive a parcel

So the package has arrived. She can get to you in two ways: the postman will put her in the mailbox (as often happens with small packages) or bring you a notice that there is a shipment for you to receive.

More often a notice comes and you need to go to the nearest post office for the parcel. In this case, you need to take your passport and the same notice with you.

Upon receipt, carefully inspect the package and, if the integrity of the package is violated, require an inspection report to be drawn up. Even if everything looks good with the package or box, it will not be superfluous to check the contents right here in the mail and record the whole process on video. In case of misunderstandings, you will have evidence for the seller and a chance for a positive outcome when it comes to a dispute.

At home, when you fully test the product, do not forget to leave a review and rate it. This will help other buyers decide.

Guarantees and protection

Sometimes you can run into a low-quality or damaged product, or even not receive your order at all. For such cases, AliExpress provides buyer protection. It provides a guarantee of compensation or a full refund in the event of an unsuccessful purchase.

How protection works

Protection is valid for a certain period. It depends on the delivery time specified by the seller, and averages 60 days. If during this time you do not receive the product or it does not match the description, you can open a dispute. After reviewing it, AliExpress will return the money spent or provide compensation.

Order Details

You can find out the expiration date of protection in "My orders". Just click "More" next to the desired purchase. If the protection ends and you still have not received your order, it can be extended. This is important because disputes can only be opened for orders in the "Shipped" status or within 15 days of receipt.

How to open a dispute

Usually, the delivery of goods depends more on our mail than on the seller. If enough time has passed and the package is still missing, you can open a dispute and request a refund.

Dispute open button

The button of the same name is located in the details of the order in the "My Orders" section. To open a dispute, you need to fill out the form. Indicate the details of the problem and the amount of compensation that suits you, and attach a photo. In some fields, simply select ready-made options, in others, write details.

After considering the arguments from both sides, AliExpress decides on a refund (if the goods did not arrive) or compensation (if they sent the wrong size, model or poor quality goods). It takes from two weeks to two months. Most often, the administration of the trading platform takes the side of the buyer.