On Friday, May 19, around noon, there was a massive failure in the network of the Megafon operator and its virtual operator Iota. Subscribers lost communications throughout almost all of Central Russia and the Volga region - subscribers from Moscow, Nizhny Novgorod, Kazan, Saratov, Samara, Ulyanovsk, Volgograd and other cities complained about this. The Village tried to figure out what happened.

What does not work

Megafon and Yota clients cannot be reached by phone. They themselves cannot make calls either. Also, SMS messages do not reach users. Because of this, subscribers lost the opportunity to receive confirmations from financial organizations and identify payments - when paying with a bank card on the Internet, in most cases, you must enter a password, which comes in the form of an SMS message.

At the same time, the mobile Internet continues to work - Megafon representatives advise subscribers to use the voice call function in instant messengers.

Megafon's reaction

Megafon confirmed the information about the failures, but the operator’s representatives cited different reasons - including updating the Android operating systems on subscribers’ smartphones. Now the operator promises fix the problem as soon as possible.

Users speculated that the outage could be related to an attack. Megafon rejects this version. “Over the last 20 minutes, we have received questions from the media about a possible connection between a technical failure on the Megafon network and the WannaCry virus attack. We answer - we have no reason to connect these two events,” says a message in the telegram channel of the operator’s press service.

The Iota press service, The Village, says that “some of Iota’s clients in several regions, including Moscow, are experiencing problems using mobile communications.” “Technicians are already carrying out restoration work. In the near future, the problem will be completely resolved,” said a representative of the operator.

Possible causes of failure

A cellular network engineer working for one of the Big Three operators anonymously told The Village that, according to his information, a failure occurred on HLR equipment, which stores data about network subscribers and their activity status. He said that such a problem could be caused by a software update, database transfer to new servers, or other problems. The failure, he said, most likely occurred in Moscow, after which the problems gradually spread throughout Central Russia and the Volga region. This is due to the redistribution of the load in the network: the phones of subscribers who lost contact began to connect to roaming in neighboring regions, overloading their systems. For the same reason, there was a short-term failure in the Beeline network: some of the devices, not finding their home network, connected to the network of another operator. The engineer emphasized that a failure of this magnitude is an emergency situation, the consequences of which the operator must eliminate within an hour, and solving the problem as a whole should take no more than a day.

Have other operators had problems?

After information about the failure appeared, Beeline users in the same cities also complained about communication problems. The company's Twitter confirmed this information, but the message was later deleted. Beeline said that there were no widespread problems, and the failure occurred only on one tower. At the same time, subscribers from several regions report problems, although there are about 100 times fewer of them than Megafon clients.

Material is being updated

Almost all mobile users actively use the Internet on their phones. Speaking about young people, we can safely say that mobile Internet for them is the service that is most intensively used within the activated tariff. Cutting-edge technologies today allow us to access the network under truly comfortable conditions (3G and LTE networks) and incredibly high speeds. However, even today, for some reason, there are problems with accessing the Internet via a cellular network. Below we will try to answer in detail the question - why in some cases the Internet does not work on Megafon.

Many Megafon clients use appropriate tariffs, which provide them with a certain traffic limit for a month. Some subscribers additionally activate various options that provide access to the network with a certain amount of Internet traffic for a selected period of time (from one month to a year, depending on the selected package). And sometimes people encounter different problems, which ultimately come down to a list of the most common:

• Access to the network is blocked (web resources do not open, website pages do not load);
• The data transfer speed has dropped to the minimum level;
• Connection interruptions.

The Internet does not work on the phone from the Megafon provider - what to do?

If the Internet does not work well or there is no network access at all, we recommend that you read the instructions below and choose the appropriate method to resolve the problem.

1. Access to the network is only available with a positive balance. Check your account and top it up if necessary. To check your balance on your device screen, dial *100# and press the “call” key. You can also check your account through your personal account on the Megafon website. Immediately after replenishing, access may be closed for some time, wait 5-7 minutes for everything to work again.
2. Send a USSD request *558# to check the balance of the Internet package you are using. This can also be done through your personal account: in the “Services” tab, you need to select “Package Balances”. If you have used up the entire amount of traffic, you can connect one of the additional services to extend the Internet.
3. Turn your phone off and on again to restart.
4. Check your device settings to see if data transfer is enabled.
5. If Wi-Fi is turned on on your gadget, you need to turn it off.
6. Make sure that the “Mobile Internet” option is enabled on your number. Dial one of the combinations *105*360# and handset or *105*2*9*3# and call key, then select the appropriate item in the menu on the smartphone screen.
7. Try moving the SIM card to another device. If the Internet does not work there, then you need to replace the SIM card at the nearest Megafon branch. You must have your passport with you. The service is free.
8. If everything works on another device, you can try checking the access points.

To do this, go to the settings and perform the following actions:

• For iOS: the settings menu, from there go to the “Cellular” item, and then open “Data Network”;
• For Windows Phone: setup menu, then go to “Data transfer” and go to “Add access point”.

Then we enter the following data:

• Settings name – any;
• APN – INTERNET;
• Username – may be left blank;
• Password – may not be filled in;
• APN type – default;
• MCC – 250;
• MNC-02.

Learn more about how to set up mobile Internet on Android devices

Very often, it is the owners of Android devices who encounter access problems. To make manual settings for the Internet on them, you need to perform the following steps: enter the settings menu, then go to the item for connecting to wireless networks, where you select the “More” sub-item. After that, go to “Mobile networks”, and from there to “Access points”. The next step is to click the “plus” icon, and in the “Name” section write the word “MEGAFON”. In the APN item we enter the word “INTERNET”, and in the “Password” and “Username” fields we indicate “gdata”. After this, be sure to click “Save settings” and reboot the gadget.

If none of the options we suggested helped you, we advise you to contact the nearest Megafon salon and ask for help from a specialist.

Millions of people are facing the consequences of a technological accident today. There was a serious failure in the work of one of the Big Three operators.

Megafon subscribers in Moscow and the region, Kazan, Nizhny Novgorod, Samara, Ryazan, and other cities in central Russia were affected. People were not just left without communication - banking services, taxi and delivery services were interrupted. Megafon has millions of subscribers in the capital region alone, which allows us to judge the scale of the problem.

This is what turning off cellular communications can result in in the modern world: no calls, no SMS, no pictures on social networks.

Rolling blackouts began at approximately 11 Moscow time. And at first, judging by messages on forums on the Internet, it seemed that the network disappeared at once for all major telecom operators. It soon became clear that the blow fell only on Megafon and Yota clients. Doesn't catch in the center of Moscow. The whole of Central Russia and the Volga region are without communications. The shutdown almost immediately affected five million SIM cards.

Those who have the Internet are lucky - instant messengers work, but only emergency calls. However, even the call center of the Ministry of Emergency Situations cannot be reached on the first try. Those who have “no network” on their screen today had to rely on a landline telephone and luck.

Taxi drivers were left without work - now all orders are made using the mobile Internet. Clients were unable to reach beauty salons, for example. Daily revenue was at risk.

Left without communication, owners of Megafon SIM cards began to call the call center, but it turned out that the lines were overloaded. The most impatient ones, whose entire business is based on calls, changed their telecom operator this afternoon. Who could wait - they stormed the Megafon offices. All, of course, with the same questions - when will the connection be returned, how to call until then.

“It so happened that I was the only one who had Megafon working all day, and both the Internet and calls worked without problems. I simply gave my phone to those subscribers who urgently needed to make calls, because many found themselves in a critical situation,” says Polina Solovyova.

At first, the operator’s headquarters remained silent; they posted on their social network page about a 30% drop in communications. But after a cloud of comments with righteous anger from customers, Megafon had to announce a massive collapse. Already in the evening, the operator’s office in the capital officially commented on the disappearance of communication. It turns out that the underlying software was broken.

“This is the most serious accident in the company’s history in terms of impact on the network. There was a glitch in the software. It erroneously produces a peak load that is itself constant, which, strictly speaking, the network cannot withstand,” said Peter Lidov, director of public relations at Megafon.

They say that American equipment suppliers have woken up and are already involved in the repairs. Megafon promises to restore the network in the next few hours. Well, as for the version that there is no connection due to the consequences of a hacker attack on the operator - Megafon suffered from the WannaCry virus a week ago, at the headquarters they say that the ransomware Trojan has nothing to do with it.

- antenna;
- reader SIM card;
- SIM connector;
- SIM card holder;

The network has disappeared

The network is periodically lost

The current problem is that the phone, for one reason or another, does not connect to the network. A huge number of users are facing this problem. The reason may not only be a breakdown of the gadget.

First, you need to check whether there is any icon indicating that there is a network signal at all at the moment, since it often happens that a network is selected that is not supported by the operator. The necessary information can always be found in the settings. However, it may also be that the reason must be sought in the telephone itself.

The phone does not search for the network or has stopped receiving it

It may happen that the amplifier has failed, meaning the transmitter power. If this problem occurs, it is necessary to replace the components. Unfortunately, you won’t be able to carry out this work yourself; you will need the help of a specialist. In this case, you may need to replace:

Transmitter power amplifier;
- antenna;
- reader SIM card;
- SIM connector;
- SIM card holder;
- SIM card controller and others.

The network has disappeared

A possible cause may be a failed radio path. This device is quite complex, since a large number of different elements are connected to it. Therefore, it will be impossible to determine the cause and carry out repairs at home. To find out the true cause of the breakdown, it is necessary to conduct a complete diagnosis of the device. It is worth contacting a specialist who will not only help find out the cause, but also eliminate the breakdown.

The device began to have difficulty catching the network

This option initially assumes that the antenna is broken. This problem occurs quite often, since the antenna itself is a rather fragile element of the phone and when dropped or subjected to a strong impact, it becomes deformed, which leads to breakage. To solve this problem, it is worth replacing the antenna completely.

The network is periodically lost

In most cases, the culprit for this situation is the owner of the telephone itself, since even a small amount of moisture that gets inside the device can seriously affect its further operation. It is necessary to conduct a full diagnosis and, having identified the cause, eliminate it immediately. This process cannot be delayed, since moisture entering the device will lead to the formation of corrosion.

The phone shows that there is no network and does not look for it at all

This option is possible if a problem occurs with the device program, in other words, the device program has crashed. The only way out of this situation is to flash the device. It is important to contact a specialist, since it is unlikely that you will be able to reflash the phone yourself.

Qualified specialists will help you carry out high-quality diagnostics, identify the problem and repair your telephone.

Tip 3: What to do if your mobile phone does not see the SIM card

A SIM card is a mandatory communication element installed in all mobile phones, but some of their owners are faced with a situation where the device they own stops seeing the SIM card. Some causes of the problem can only be eliminated in a workshop, while other problems can be easily fixed on your own.

Most common reasons

Almost everyone is engaged in the sale of products locked only for their communication services. That is, a phone purchased at a discount in one specialized store with an already installed SIM card will not be accepted if its owner decides to change the operator. There are two ways to solve this problem: firstly, you can continue to use the services of the previously chosen company, finding the most acceptable one in the tariffs it provides, and secondly, you can try to unlock and reflash the phone by contacting a specialist. It is not recommended to do flashing on your own by downloading the corresponding applications via the Internet: there is a high probability that you will come across a paid program that will remove the old one, and before the final installation of the new one, offer it to someone else’s electronic .

The second possible reason is oxidation or contamination of the slot contacts. It occurs naturally as a result of prolonged use and can be eliminated by simple cleaning. A regular eraser works well. Plaque can also appear as a result of wet contacts: having dropped the phone in a puddle, its owner does not dry it very thoroughly, and after a few days he discovers that the device has lost a SIM card. The source of a temporary malfunction can be condensation formed as a result of a sudden change in temperature due to the transfer of the phone from cold to warm. You need to remove its cover, remove the battery and let the contents warm up and dry.

Over time, the connection between the SIM card and the contacts may become loose. In this case, you should remove the battery, pull out the “ ” and insert it back. A piece of paper folded several times between it and the batteries also helps, sealing the joint of the components. For smartphones, this element can be wrapped in a couple of layers with a paper strip, avoiding the contact area, and then, holding it, insert the SIM card into the slot.

When intervention in the device is not required

If a phone number is not used for a long time: no transactions are made on it ( , SMS) for a certain time, then the operator blocks the SIM card. After that, the number connected to it is posted in the database of freely sold ones. Having inserted the element into the slot and discovered a malfunction, you should immediately contact the cellular communication center and unlock the SIM card. Sometimes it is enough to deposit a small amount of money into your account. If the number is not transferred to another owner, there is every chance of returning it.

Not long ago, a global failure occurred in the entire network system, which required a long time to resolve the problems. However, subscribers often observe difficulties in which Megafon communication does not work today 2019. In specific cases, there may be a lack of Internet access, loss of connection with all subscribers (including other operators), inability to use various services, and much more. It is possible to solve the problem yourself only in cases where its occurrence depended on the subscriber himself. In other situations, specialist advice is required.

If a subscriber detects any problems in the network, there are likely to be several different reasons, depending on what type of failure occurred and in what category of communication. Conventionally, they can be divided into the following groups:

1. Calls. In this case, it is possible for the user to be outside the network access area, that is, in areas where there is no operator coverage. There may also be technical failures of the device or the company itself.
2. Internet. There is also likely a lack of coverage, a busy service, or internal problems with the global network.
3. SMS. The instant messaging service may also fail. They are often associated with internal problems of the system, lack of messages in the package (applies to tariffs with a subscription fee), as well as funds on the balance.

In some cases, there may be difficulties using the company’s specialized services (television, official application, etc.). It is possible to solve communication problems with Megafon today 2019 yourself (in the settings) or with the help of company representatives in person or by calling the contact center.

Communication problems Megafon today

A lack of connection or poor quality is often likely due to problems with the network itself. In such cases, two reasons are most likely:

• carrying out preventive work (temporary in nature, as a rule, these works are notified in advance);
• infection of servers with a computer virus (in practice, this happened several times).

Nowadays, communication difficulties arise quite rarely. Sometimes during holidays (in particular, New Year's), they are caused by excessive network congestion. But the problem is also temporary and does not require a mandatory solution.

No connection Megafon today

A complete lack of communication may indicate possible problems:

1. Being out of reach. Problems often arise when traveling in another region. To avoid them, it is recommended to find out information about the availability of coverage in advance.
2. Internal breakdown of the phone. As a rule, this concerns damage to the SIM card slot, modem or antenna.
3. Damage to access points. In such cases, the tower providing communications in a specific area is probably not working. You can check this information by calling or sending an online request to the customer support center.

You should also find out information about possible breakdowns or preventative maintenance from the customer support center. However, in such cases, you should be prepared for the fact that network congestion and busyness will not allow you to quickly find out what is wrong with Megafon communications today.

What are the problems with Megafon today?

The company provides classic services, as well as high-speed Internet throughout Russia. Every year, coverage areas in the regions are growing, and the organization itself is developing and improving the services provided. However, not all cities still have an LTE connection; some do not even have access point towers. This problem can be solved by a user request. In other cases, 2G and 3G connections are usually connected, which function almost everywhere. If they do not connect, it is necessary to check the serviceability of the device being used and its antenna. You should also pay attention to the connection indicator, which shows the distance of the nearest tower from the subscriber.

There is another problem, also related to the presence of towers. It consists of frequent network congestion, which does not allow it to be used fully. In such cases, coverage extension is also required.

The connection is not working well - what to do?

First of all, if Megafon does not work, you need to find out the nature of the malfunction. The company often notifies about possible failures on official pages on social networks, as well as via SMS messages. You can also call the hotline to clarify this issue.

If the reasons do not lie in connection failures, it is recommended to carry out the following operations with the phone:

• reboot the device;
• remove the SIM card and reinsert it into the slot;
• move the SIM card to another device (this way, it is possible to find out if there is a possible breakdown in the phone);
• configure the network manually (select an operator and connection type: 2G, 3G or 4G).

As a rule, at least one of the proposed methods works.

Why doesn't 3G and 4G Megafon work?

Separate access towers are responsible for the 3G and LTE (4G) networks. And if Megafon does not work today when using this particular coating, there are two most likely reasons for the phenomenon (in addition to equipment malfunction):

1. absence of a subscriber in the coverage area;
2. malfunctions in the operation of towers.

If you previously managed to use services on the territory successfully, the most likely reason is a technical failure of the coverage. In this case, information about the malfunction should be reported to the contact center or chat with a specialist.

SMS does not work on Megafon: what to do?

First of all, you need to check the balance status or the presence of SMS in the purchased package of messages (if any). If in both cases there are no resources, the message will not be sent. To resume their use, you will need to top up your account or purchase an additional package of services.

Other possible reasons include:

• Incorrect entry of SMS center number. It is necessary to check the accuracy of the recorded number and the presence of +7 or 8 at the beginning (the number must be 11 digits).
• There is a ban on sending instant messages. To disable the service, you need to dial *330*111#.
• Phone limitations or problems. In this case, you should check the SIM card on another phone, or reboot yours.

If Megafon still doesn’t work today in terms of sending SMS, it is recommended to contact support service. It is available via hotline number, technical support, as well as online chat on the company website.

conclusions

Despite the constant expansion of network capabilities, communication problems continue to appear and recur for the majority of mobile operator subscribers. But the cause of problems does not always lie in the incorrect operation of services, and often the prerequisites for this are technical failures of the user’s device, a zero balance, or the subscriber being outside the coverage area. In all cases, it is possible to solve the problem of restoring a high-quality connection, but to do this it is necessary to correctly determine the cause of its deterioration.