Asos boxberry tracking. Returning goods to Asos via Boxberry: procedure, important nuances. The benefits of online shopping include

ASOS or ASOS is a large online clothing and cosmetics store. Based in the UK. The resource has gained great popularity in Russia. It is explained by convenient delivery conditions, excellent service and an impressive range of European quality products at affordable prices.

Unlike Russian competitors (such as LaModa and Wildberries), ASOS does not have the ability to deliver many items in one order so that the buyer can try on each of them and return to the store what he did not like or did not fit. This is explained by the fact that Asos warehouses are located in the UK, and the cost of shipping things back will be expensive for the resource.

However, the online store is meeting the needs of customers who want to return the goods and get their money back. To issue a return, the buyer needs to know the nuances of this procedure.

What can be returned

Important! It should be borne in mind that:

• Each case is unique and individual.
• Careful study of the issue does not always guarantee a positive outcome of the case. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the proposed options:

The client has 4 weeks from the date of purchase to make a decision. When sending the order back, you must indicate the reason - the amount of compensation paid depends on this. If the goods are returned at the request of the buyer, the store will reimburse only the cost of the item. In the event that the item has a defect - production or appeared during transportation - the user receives back the money for the order and for delivery.

ASOS has the following requirements for the condition of an item to be returned:

• The item (if it is not defective) must not have signs of use and damage caused by the buyer.
• The packaging must be kept. The store does not require that it be intact - of course, the customer will need to unwrap the delivered order. However, it is advisable not to get rid of the original box and wrapper, even if they were damaged during unpacking.
• Items marked with a “+” cannot be returned. This type of goods cannot be returned after being tried on for hygiene reasons (underwear, swimwear, swimming trunks, etc.). There are few such items in the ASOS range, so the risk of receiving a non-returnable item is quite low.
• Exchange of goods for a similar one is not made. If the client needed an item of a different size or color, they will have to wait for the refund and place a new order.

Of course, the thing sent back to the store must have all the labels and accessories.

If the item is part of a set, you will have to return all the items included in it. Resource rules do not allow partial refunds.

How to return an order

The Asos online store accepts orders back in two ways: through Boxberry and by mail. Each of them has its own characteristics.

Through the boxberry

To send an order back to the store using the Boxberry cell network, you need to do the following:

• You can go to the ASOS online store website and process a return in the appropriate section, you can follow the link.

• Fill in the sender's data in English letters.
• Enter information about the order into the application: article numbers of goods, the address to which it was sent, etc. The most convenient way to get this information is from the e-mail that the store sends before delivery.

• Select the appropriate Boxberry cell. On the same page, you will need to describe the reason for the return. An important point: this form is filled in Russian letters. Even the brands of goods and the name of the store will have to be typed in Cyrillic.
• After the return is processed, the system will generate a shipment number, which you will need to enter at the Boxberry point. You can find the nearest Boxberry pickup point to you by following the link.
• The Boxberry employee will need to present the original passport. He may not accept a copy. You can track where your return is on the ASOS website at .

At the point of issue, you can get a branded package or a box for a fee. In order to save money, it is better to pack the sent item yourself. For these purposes, the original ASOS packaging is suitable if it has been cut along the perforation markings. The procedure of registration and sending takes no more than half an hour.

Terms of receiving money - no more than 3 weeks. After the parcel reaches the store, the customer receives email about the refund.

Via mail

Return of goods can be carried out by mail. In this case, you need to do the following:

• Contact the resource and inform about the intention to return the received goods. If we are talking about marriage - you will need photos of the faulty item. You can contact via:
  • shape

ASOS: the main nuances of the return of things

What items are returnable at ASOS

The buyer has the right to return any of his purchases back to the store within 45 days from the date of receipt. In order for everything to go quickly and without problems, it is worth monitoring the observance of several conditions:

1. The product must not show signs of wear or damage. The only exception is marriage detection
2. Availability of packaging. The company goes to meet customers and does not strictly monitor the availability of original packaging. Almost all things can be returned without it. The exception is clothing with a "+" sign in the title. For hygiene reasons, they cannot be returned after being tried on or worn.
3. In cases where it is necessary replacement of ASOS products with a similar one but different color or size. Unfortunately, the store does not perform the exchange procedure, but it will accept things that did not suit you and return the money. You will have to buy a new thing again.

How to fill out an ASOS return application and return your purchase for free

1.Filling out the return form on the ASOS website

On the ASOS website, go to the page with the return form. There are a number of fields that need to be filled in:

• Full name
• Order number
• Phone number and email
• Country and address
• Data of the goods being sent: product code, description, quantity, cost, select the reason for the return

When you move on to the next step, you will be prompted to select a collection point for your ASOS package.

2. Selecting the nearest pickup point

To return an ASOS package for free, it should be noted the item is FREE at the top of the site. This opportunity is provided by Boxberry parcel acceptance points. Next, mark the nearest address of the Boxberry point, also do not forget to enter your Last Name, First Name, Patronymic.

3. Filling in the data on the Boxberry website

If you are not yet registered there, you will need to enter your passport details, full registration address, and upload scans of your passport to verify your identity and be able to return your order. Once you have completed your return through Boxberry, you will receive a confirmation email. This email will also include your return label and tracking number.

4. Collect the parcel and take it to the Boxberry point

Collect the parcel, print it out and stick a return label on it. Take it to the Boxberry pickup point of your choice. By the way, if you do not have a printer, then Boxberry employees can print and stick a return label for you. To do this, show them the tracking number of the package. Don't forget to take your passport to prove your identity!

5. Track your package to ASOS

Track the progress of your package on the ASOS returns tracking page. To find out where your return is, please enter your tracking number or order number. ASOS will send you an email notification. address as soon as you receive your parcel.

ASOS Refunds: What to Do if You've Been Refunded the Wrong Amount

Waiting for a refund from ASOS takes a long time, so don't worry. The parcel itself will be on the way for about 3-4 weeks. It takes up to 24 hours to process a returned package. Depending on which bank services the buyer's card, the process of crediting money itself takes up to 10 business days. 3 factors influence the change in the amount of returned funds:

• Deduction of money for the delivery of goods. If you made a free return through a Boxberry point, then this amount is not deducted
• Deduction of discounts valid at the time of purchase

You bought 2 things that cost 10,000 rubles for 4,000 and 6,000 rubles, respectively. Used a promotional code or bought a promotion with a 10% discount. For the purchase, they actually paid 9,000 rubles at 3,600 and 5,400, respectively, and saved 1,000 rubles on the purchase. 1 thing for 5,400 rubles did not suit you, and you decided to return it. If at the time of the return this promotion or promotional code is no longer valid, then you will be refunded 4,400 rubles instead of 5,400. 1,000 rubles is the difference that you saved during the promotion. If this state of affairs does not suit you, then it would probably be advisable to return all things and receive the full amount spent of 9,000 rubles for the entire order. You decide.

• The difference in exchange rates at the time of ordering and at the time of return. In the event that you paid not in rubles

If all these nuances are taken into account, but the final amount still does not match the amount that should have been returned to the account, you need to contact the ASOS staff for clarification.

Images: source asos.com/ru

…Do you want to return something? No problem, for the goods you send back, you will be issued a refund. If you would like this item in a different color or size, you will need to place a new order. We need to know which order your returned items belong to, so be sure to fill out and include a return form with your package.

To return anything for free via Boxberry, follow these steps:

. When you go to the site, follow the instructions on the screen.

. You will need your return form to fill in the required information about returns.

. Also enter the cost of the returned goods.

. Once you have processed your return via Boxberry, you will be sent a confirmation email that will also include your return label and tracking number.

. You can either print the return label yourself and stick it on the parcel, or take it to the branch Boxberryalong with a tracking number where the label will be printed for you.

. Remember to bring your passport to verify your identity.

. After you take the parcel to the branch of your choice BoxberryYou can follow her progress on the site. https:// asos. intelligent returns. net/ main/ landingwith your tracking number.

. The return label is valid for one package only. Boxberrywill not be able to accept additional packages without additional labels.

If you still wish to return your package by another method, please use the return address below. In this case, you will have to pay the return shipping cost yourself. Return address:

ASOS
BARLBY ROAD
SELBY
YO8 5BL
UK

Return shipping to our warehouse may take up to 21 business days. As soon as we receive your package, we will refund the funds to the original payment method and notify you by e-mail.

It may take up to 10 business days for funds to appear in your account, depending on your bank or card issuer. If you have returned multiple orders, it may take up to 24 additional hours for the return to be processed.

You try very hard to accept all returns and they do not have to be in the original packaging. In the unlikely event that an item is returned in a defective condition, we may need to return it to you.

You placed an order through ASOS Marketplace? In this case, please contact the seller directly for a return address and return instructions.

Disclaimer: Our website contains links to websites owned by third parties; they are presented solely for your convenience. ASOSdoes not control these sites and is not responsible for their content or access to them.

Shopping in online stores can be called shopping of a new generation. Many trading platforms offer, without leaving your home or office, and sometimes right on the road, to buy new clothes for your wardrobe, household appliances, gadgets and other goods. And if earlier, at the time of the formation and development of such a business, it was still dangerous to order something, now it is difficult to imagine life without it. But sometimes purchases even from trusted stores like the Asos international site have to be returned - the wrong size came or the style did not fit, and it happens that a defect was found on the product. In this case, it is possible to return the item received and receive a full refund of its value.

What items are eligible for return

The Asos online store provides returns for almost any category of products presented in the catalog. And it doesn’t matter the reason why the buyer decided to return the purchased item - according to the legislation of the Russian Federation and the policy of the trading platform itself, this may be a requirement to exchange defective clothes or accessories, as well as rejection of the one you don’t like. Since the client, before making a payment for the order, cannot either try it on or see it with his own eyes, the seller treats the return with understanding, but sets some rules for this.

Thus, it will not be possible to return products that are marked with a plus sign (+) in the general catalog. There are few of them and, in particular, underwear products that cannot be returned to ordinary stores belong to such categories. This is determined by the relevant list established in addition to the consumer protection law.

Asos return policy

To return goods from Asos, you will need to keep the tags that were attached to the purchase. They should not just be attached to the parcel, but in their original form attached to the product. If you have torn the packaging so that it is not possible to restore it, this is not so significant, because the most important thing is not to have time to cut off the tags, but they are attached to absolutely every product, and subsequently representatives of the trading platform will identify their product by them.

The online store allows 28 working days for the buyer to send back the purchased product. The first day is considered the next after receipt, which must be confirmed on the site. After this period, it will no longer be possible to exchange the purchase for a similar item of a different color or size, or to make claims about a poor-quality package.

The policy of the online store implies the exchange of the item returned back only in one case - if it came to the buyer defective, and he wants to receive the same, but of high quality. In other situations, the exchange or return must be discussed with the support service, but, most likely, the representatives of the site will agree to pay the full cost of the goods.

The following circumstance should also be taken into account. The Asos store often holds discounts and promotions, which can then affect the amount of returned funds. So, if several items were purchased, the total cost of which implies a discount, then when one of the items is returned, it will already go at its full price. And at the same time, as stated in the return rules, the entire amount of the discount will be deducted from this figure, and as a result, the amount of the long-awaited monetary compensation may turn out to be much less than expected.

Since the main office of the marketplace is in the UK, when returning through the post office, the buyer will have to pay a considerable shipping cost. The exact amount will depend on the size and weight of the package or box. If an item is returned that did not fit for subjective, personal reasons, then the cost of postage falls on the shoulders of the buyer. In the event of a forced rejection of the product due to its poor quality or marriage, Asos promises to reimburse not only its cost, but also the cost of shipping - for this, feedback you will need to send a photo of the check, its scanned or electronic version.

Today, there are two ways to return the goods received from the Asos online store. The first is postage, which is treated as normal mailing recipient to another state, but with some differences in the form of special declarations. And the second - through boxberry, which are specialized points for returning goods back to online stores. There are more than a thousand such offices throughout the Russian Federation, and they all work daily, seven days a week, and you will need to find out about holidays in each case.

The first step before you directly send the wrong or defective little thing, you will need to contact the support service and notify them of your intentions. The buyer should indicate the reason for the return, and if necessary, attach a photograph of the product, which shows the existing defect. Next, wait for a reaction from the representatives of Asos, in which they agree to reimburse the cost of the goods and their shipment (the latter, as mentioned above, only if there is a marriage).

While waiting for a response, it will not be superfluous to familiarize yourself with the return policy in detail, since they may change over time due to a change in the policy of the online store. It also defines the conditions for the delivery of each category of goods.

After the answer is received, you need to fill out a return form. Asos puts such a form in each box with the parcel, but in case of loss or damage, it can be easily downloaded on the official website of the online store and filled out electronically or manually.

Now it remains only to pack the purchase and go to the post office. Once again, you should check the safety of all store tags, without which the administration may refuse to return. All parcels there are very carefully checked by a special commission, which determines not only whether the goods belong to their store, but also as a result of which a marriage appeared, and, accordingly, whether the buyer's requirements are subject to satisfaction.

In any city, it is preferable to contact the central post office. There is more likely to find competent employees who may have already encountered similar situations. They will provide the necessary forms to fill out and advise on how best to send the package. As the experience of other buyers testifies, the most successful option is a ground parcel, which has its own track number and will not get lost either on the territory of Russia or abroad. To send it, you will need to fill out a form on the package itself indicating in English personal data and information about the addressee, as well as two copies of customs declarations. These declarations can also be found on the website of the Russian Post under the number CN 23, they are designed specifically for returning purchases to foreign online stores.

Declarations are made as follows:

• First, indicate the addressee to whom the parcel will be delivered, and the addressee who sends it. This is done only in English.
• In the fields below, you must enter information about the parcel - what exactly is being sent, in what quantity and at what total cost.
• The tenth column only requires a tick or a cross next to the option "Return of goods" or "Exchange".
• At the very end, you have to sign and date the declaration.

In order not to make a mistake with the address, you should rewrite it from the return form of the trading platform - it is indicated there in English, and the buyer only needs to carefully transfer it to both copies of the declaration and to the form that will be attached to the parcel package. In addition, on the parcel it is necessary to indicate in Russian the country of the recipient - Great Britain.

This completes the sequence of actions for those who simply did not like the purchase. The same consumers who are faced with marriage will have to send checks to the store to reimburse postage. To do this, you need to take a high-quality photo, which clearly shows what the payment was made for and the final cost, or scan it. Usually, representatives respond very quickly and promise to send a money transfer the next day. True, it can take up to 10 days to reach the bank account of a Russian citizen.

Then you just have to wait and track your parcel. As soon as it is received, personal account the website will be notified. And soon another message - that the store sent the money to be refunded, or a replacement item, if the buyer had specified this option. The money will be credited to your bank account in a few days.

Return of online purchases through boxberry

You can return the purchased thing completely free of charge - such a service is provided by return points for boxberry goods purchased online.

The return process in this case will take place on the corresponding page of the Asos website. You need to log in and go to the tab that offers to refuse the received purchase. There will be instructions to follow.

First of all, fill out the return form - you need to enter your data, as in the case of the postal declaration English language. However, it is advisable to fill out immediately upon registration personal information in Latin, because the store requires it to send orders. And to return, just copy the required fields.

Also, the form will need to indicate the things to be sent - information about them (description, number and cost) can be copied from the letter that came to email after order payment. This is a kind of invoice, which it is desirable to keep not only until the parcel is received from the store, but also until it is fully checked. Only when the buyer is convinced that the product meets his wishes and has no flaws, he can delete the letter.

As the next step, Asos offers to choose which of the boxberry points closest to the client's location will be convenient for him to deliver the returned order. The selected office must be ticked, as well as confirm the desire to send the parcel for free. Here again, you will have to duplicate the return form, but in Russian letters, including the name of the trading platform. After sending the request, a message will be sent in which the personal number of the parcel will be indicated, it must be saved.

With this number and a scan of your passport, you will have to contact the point of acceptance of online purchases. When returning, the thing should be packed in a plastic bag, not a box - you can buy it at the post office, which will be cheaper, or give the order to the boxberry staff so that they pack it for an additional fee.

There will be no declarations to fill out, since the office workers themselves will download and print everything from the submitted request. And with subsequent requests to return purchases to Asos, everything will go even faster, since the buyer's data will be stored in their database.

After that, again, you need to wait. Usually the process of sending and receiving takes about two weeks, after which the store received a notification that he received the package and sent money or a replacement item. Money will be credited in the same way that the order was paid - to a virtual wallet in the shortest possible time or to a bank account within another 10 days.

For a very long time I was looking for an outfit for the wedding of friends in ordinary stores, I could not choose anything, and literally 2 weeks before the date of the event, I decided to order something via the Internet. Therefore, I definitely needed to get things as quickly as possible, there was already very little time left for delivery, I could not wait for things to arrive by regular delivery. I decided to do this: order several different outfits to choose from (3 skirts, 3 tops and a dress) so that the total amount of goods exceeds 8000 rubles. and express delivery turned out to be free (otherwise it would cost 1500 rubles). Here is my order:

The order was made on August 19 (Saturday), August 28 (Monday) I received it. Delivery took approximately 5 business days.

After receiving the order, it turned out that 2 skirts and a top were too big for me, but I didn’t really like the color of the dress. The rest came up. What did not fit, sent back using the service free return via boxberry. Let me tell you more about the return process. It is necessary to fill out the Rebound return form on the site. Fill out the form in Russian letters. I took the description of the goods from the site from the "My Orders" section, where the purchased goods are displayed. The article is written on the bags in which the things were. There are several tabs, we fill in everything, and at the very end a number will be displayed, which will need to be presented to the boxberry employee. Next, fill out the form that was enclosed in the parcel. The names of the goods in it are already affixed, you need to indicate the reason for the return by putting down the appropriate numbers. I put the returned items in the same bags in which they lay. Next, we carry these things and the form to the boxberry point. Everything related to the packaging of the parcel will be done for you by boxberry employees. You can put the returned product in the inside out package asos, I read that someone was allowed to send in the same package. But personally, a boxberry employee told me that I need to buy new package, it cost no more than 50r. The employee gave me a piece of paper confirming that they had accepted my things and warned me not to throw it away until the money was received. The parcel is assigned a track number, you can track it on the asos website. 3 weeks have passed since the dispatch (August 29), and on September 18 the goods were delivered back, and I received the money to my paypal account (I paid for the order through it). It turns out that only a month has passed from the date of placing the order to the date of the refund.

An important and pleasant moment: the shipping cost was not deducted from the refund amount, i.e. it remained free, despite the fact that the actual amount of the order became less than 8000 rubles after the return. I was refunded exactly as much as the cost of things.

I was satisfied with both the quality of the items and the terms of delivery / return. Everything works clearly and conveniently.