Can I return an item to asos. Asos return of goods: how to make a shipment through Boxberry. How to fill out an ASOS return application and return your purchase for free

…Do you want to return something? No problem, for the goods you send back, you will be issued a refund. If you would like this item in a different color or size, you will need to place a new order. We need to know which order your returned items belong to, so be sure to fill out and include a return form with your package.

To return anything for free via Boxberry, follow these steps:

. When you go to the site, follow the instructions on the screen.

. You will need your return form to fill in the required information about returns.

. Also enter the cost of the returned items.

. Once you have processed your return via Boxberry, you will be sent a confirmation email that will also include your return label and tracking number.

. You can either print the return label yourself and stick it on the parcel, or take it to the branch Boxberryalong with a tracking number where the label will be printed for you.

. Remember to bring your passport to verify your identity.

. After you take the parcel to the branch of your choice BoxberryYou can follow her progress on the site. https:// asos. intelligent returns. net/ main/ landingwith your tracking number.

. The return label is valid for one package only. Boxberrywill not be able to accept additional packages without additional labels.

If you still wish to return your package by another method, please use the return address below. In this case, you will have to pay the return shipping cost yourself. Return address:

ASOS
BARLBY ROAD
SELBY
YO8 5BL
UK

Return shipping to our warehouse may take up to 21 business days. As soon as we receive your package, we will refund the funds to the original payment method and notify you by e-mail.

It may take up to 10 business days for funds to appear in your account, depending on your bank or card issuer. If you have returned multiple orders, it may take up to 24 additional hours for the return to be processed.

You try very hard to accept all returns and they do not have to be in the original packaging. In the unlikely event that an item is returned in a defective condition, we may need to return it to you.

You placed an order through ASOS Marketplace? In this case, please contact the seller directly for a return address and return instructions.

Disclaimer: Our website contains links to websites owned by third parties; they are presented solely for your convenience. ASOSdoes not control these sites and is not responsible for their content or access to them.

Online shopping and shopping through ASOS in particular has been gaining popularity lately, and most people already have experience or order things there constantly, for those who don't know how yet, the instruction is here. But sometimes it happens that the thing did not suit us, and then the process of returning is drawn in the imagination as an unfeasible and protracted red tape. But do not get upset and consider the money wasted, first you can try to get things through the community and please someone with a new thing, but if some things still remain unclaimed, then they can simply be returned, and this post tells how.
ASOS offers two return options: through the mail and through their SKYNET service, the option through the Russian post turned out to be closer and more understandable to me. Items that do not fit can be returned within 28 days of receipt. Of course, things must be in their original new form, with tags. To reduce the weight of the package, you can only remove the cardboard that ASOS usually uses to shift things. Also, for convenience when returning, keep the order forms that ASOS put inside each of your orders, if you threw them away, ASOS offer to download them from the site http://www.asos.com/ru/infopages/ReturnsNote_en-RU.pdf. You can return items from different orders in one package.
So, step by step:
1. At home, prepare things, carefully put them in bags, fill in the return information on the ASOS order form, namely, indicate the return reason code opposite the returned item, for example, I had code 5 (the size did not fit).
2. Come to the post office of Russia with things and an ASOS order form, buy there what you will send things in, it can be a box or a package of your choice, I sent it in a large package, it cost 50 rubles.
3. Ask the Russian postal worker for a declaration for sending a parcel abroad and fill it out, indicating what items are to be sent (for example, Velvet trousers (1), Black jeans (1)), the declaration looks like this and is filled out extremely quickly and simply:

4. Fill in the data on the package or box, namely, where "to" and where "from", enter your address in "from where", stick a sticker on the "where" that is on the same ASOS order form, or you can write the address by hand, but easier to stick. You put things in the bag/box, put the ASOS order form inside, do not seal the bag/box just in case, take the completed customs declaration and parcel and go to the Russian postal worker.
5. He weighs the parcel, asks how you want to deliver it, by air or by land, and tells you the cost, you pay and receive a receipt, by which you can track your parcel. Tariffs can be found here http://www.russianpost.ru/rp/servise/ru/home/postuslug/bookpostandparcel/int#smallparcel . The cost of sending depends on the weight, for example, my parcel weighing 1,840 grams, which included 6 pairs of trousers / jeans, cost me 1,004 rubles + 50 rubles. package.
6. Wait for notification from ASOS and the receipt of money on the card.
My experience with delivery and return times: Russian Post delivered the parcel to the addressee within a week, exactly a week later I received a notification from ASOS that they received my things and returned the money, the money comes depending on the work of your bank, on my card they arrived on the next business day, i.e. The entire return procedure from sending to receiving money on the card took exactly 10 days. ASOS refunds in full, shipping costs are your responsibility.
As a result, we can say with confidence that returning things is quite simple and requires very little time, the only thing worth noting is that it is cheaper to return light items (trousers / shirts / tops), but heavy ones, for example, coats or shoes will be more expensive to return. Also, while this post is about ASOS returns, this scheme is generally applicable to other online retailers that offer returns (subject to their requirements).

Online stores daily make our life easier, more comfortable, more diverse. Thanks to their services, we can order goods that are either very few or not available on the open market. At the same time, orders can be made both from domestic stores and from abroad.

However, not everything in working with them is so simple. The main problem is that the product cannot be inspected, touched and understood whether it is suitable or necessary. In this regard, very often the buyer needs to return or exchange the goods. In this article, we will look at the return process using the example of ASOS, a popular portal that sells men's and women's clothing.

What are the rules for returns?

Internet stores operating on the territory of the Russian Federation are subject to a strict set of laws, namely Decree of the Government of the Russian Federation of September 27, 2007 No. 612. In simple terms, and the ASOS online store is no exception.

According to these rules:

• Buyer can return
• Seller pays shipping and return but only if
• Upon return, the buyer
• Preservation not necessary;
• All return items must retain the presentation;
• All return items should not have traces of intervention by the buyer(for example, traces of repair or opening of the product case).

Deadlines for return are also set quite strictly. In total, there are three "boundaries" for the return:

• Before the goods are delivered to the buyer;
• Within 7 days from the moment of receipt, provided that there is documentary evidence of receipt of the goods;
• Within 30 days if such confirmation is not available.

How to return a product?

Returning items to ASOS is very easy as delivery is carried out using the Boxberry system. To start a return, you will need to go to the store's website and complete the return procedure. After that, select the Boxberry item that is convenient for you. After that you will be given a code and a label, which will allow you to track your order, as well as a return form, which will need to be attached to the most returned clothing. After that, all you have to do is contact Boxberry, pack the package, stick a label on it and send it. Don't forget to take your passport.

If you are mailing your purchase, please contact to the Russian Post Office. There you only need to indicate that you are sending the package to the UK. Return address: ASOS, Barlby Road, Selby, YO8 5BL, United Kingdom Postcode: YO8 5BL. Don't forget to include a return form with your package.

Refund

ASOS, like most online stores, has a refund system only after the goods have been received and inspected. In this case, money for the purchase can be received no later than three days after the item arrives at the final address. They are transferred to the same account from which the withdrawal took place.

If it happened and you needed to invest your own funds in order to deliver the purchase to the seller, then you can get them. To do this, you can contact the ASOS customer service. Provide evidence that the item is damaged, and you will not only receive a refund, but also compensate for the costs. Moreover, often a defective item is not even asked to be returned.

Even when making a purchase from a well-known online retailer like Asos, there may be a need for a return. Sometimes clothes or shoes do not fit, the buyer does not like the style, the cut of the item, the parcel arrives defective or missing. There are a lot of options, so knowing how to return the purchased product to Asos, the client will save himself from problems without putting in too much effort.

Conditions for returning goods to Asos

In most situations, the buyer pays for the return of the goods to the store. But, if the things that came from Asos turned out to be defective, and the client rightly does not want to spend money on their transportation, it is possible to send the package using Boxberry. Its branches today operate in three hundred and fifty cities of Russia.

Under what conditions will you be able to return your order to the Asos online store:

Return Instruction

When a parcel from Asos received an item of the wrong size or color, or simply defective, the buyer must refuse it and issue a return. This procedure is quite simple - only a few steps are required.

What you need to do to return a product that doesn't fit to Asos:

How is a return processed through Boxberry

Absolutely free return of goods purchased in the Asos online store is carried out when using the services of Boxberry.

How to do it step by step:

1. First of all, enter the data in the return application. Wrap the goods and this document in the package.
2. Take the identity document of the sender.
3. Visit one of the Boxberry transport service points.
4. Arrange shipment of goods.
5. Get an invoice showing the shipment number. It is on it that in the future it will be possible to track the parcel and find out if it returned to the store.

Return tracking

Absolutely in every transport service, the client who issued the return has the opportunity to constantly track the package. It appears due to the assignment of a track number to the shipment. You can even track the return on the Russian Post website.

Return Locations at Asos

The parcel can be sent back using different companies, and the Russian Post is no exception. It is more profitable to send it by packing it in the so-called "small package". The final cost is affected by the weight and dimensions of the shipment.

The item does not have to be placed in the original packaging, the one in which it came with Asos. The main condition is the presence of a return form in the parcel.

Returned clothing or shoes must be in the same condition as when they were received by the buyer. All labels are saved, company employees will check it.

If the shipment is in order, a refund is guaranteed.

Shipping times may vary. It depends on the locality in which the customer of the store lives. The maximum number of days is twenty-one.

ASOS or ASOS is a large online clothing and cosmetics store. Based in the UK. The resource has gained great popularity in Russia. It is explained by convenient delivery conditions, excellent service and an impressive range of European quality products at affordable prices.

Unlike Russian competitors (such as LaModa and Wildberries), ASOS does not have the ability to deliver many items in one order so that the buyer can try on each of them and return to the store what he did not like or did not fit. This is explained by the fact that Asos warehouses are located in the UK, and the cost of shipping things back will be expensive for the resource.

However, the online store is meeting the needs of customers who want to return the goods and get their money back. To issue a return, the buyer needs to know the nuances of this procedure.

What can be returned

Important! It should be borne in mind that:

• Each case is unique and individual.
• Careful study of the issue does not always guarantee a positive outcome of the case. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the proposed options:

The client has 4 weeks from the date of purchase to make a decision. When sending the order back, you must indicate the reason - the amount of compensation paid depends on this. If the goods are returned at the request of the buyer, the store will reimburse only the cost of the item. In the event that the item has a defect - production or appeared during transportation - the user receives back the money for the order and for delivery.

ASOS has the following requirements for the condition of an item to be returned:

• The item (if it is not defective) must not have signs of use and damage caused by the buyer.
• The packaging must be kept. The store does not require that it be intact - of course, the customer will need to unwrap the delivered order. However, it is advisable not to get rid of the original box and wrapper, even if they were damaged during unpacking.
• Items marked with a “+” cannot be returned. This type of goods cannot be returned after being tried on for hygiene reasons (underwear, swimwear, swimming trunks, etc.). There are few such items in the ASOS range, so the risk of receiving a non-returnable item is quite low.
• Exchange of goods for a similar one is not made. If the client needed an item of a different size or color, they will have to wait for the refund and place a new order.

Of course, the thing sent back to the store must have all the labels and accessories.

If the item is part of a set, you will have to return all the items included in it. Resource rules do not allow partial refunds.

How to return an order

The Asos online store accepts orders back in two ways: through Boxberry and by mail. Each of them has its own characteristics.

Through the boxberry

To send an order back to the store using the Boxberry cell network, you need to do the following:

• You can go to the ASOS online store website and process a return in the appropriate section, you can follow the link.

• Fill in the sender's data in English letters.
• Enter information about the order into the application: article numbers of goods, the address to which it was sent, etc. The most convenient way to get this information is from the e-mail that the store sends before delivery.

• Select the appropriate Boxberry cell. On the same page, you will need to describe the reason for the return. An important point: this form is filled in Russian letters. Even the brands of goods and the name of the store will have to be typed in Cyrillic.
• After the return is processed, the system will generate a shipment number, which you will need to enter at the Boxberry point. You can find the nearest Boxberry pickup point to you by following the link.
• The Boxberry employee will need to present the original passport. He may not accept a copy. You can track where your return is on the ASOS website at .

At the point of issue, you can get a branded package or a box for a fee. In order to save money, it is better to pack the sent item yourself. For these purposes, the original ASOS packaging is suitable if it has been cut along the perforation markings. The procedure of registration and sending takes no more than half an hour.

Terms of receiving money - no more than 3 weeks. After the parcel reaches the store, the customer receives an email about the refund.

Via mail

Return of goods can be carried out by mail. In this case, you need to do the following:

• Contact the resource and inform about the intention to return the received goods. If we are talking about marriage - you will need photos of the faulty item. You can contact via:
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