To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

PostNL is a Dutch postal company with branches in several European countries. She was appointed by the Dutch government to provide postal services. It has an international representation under the PostNL International brand. The company renders a third of its services outside the Netherlands.

PostNL history

Netherlands Post has over 2,000 customer service points. In 2011, the company received a new logo. It has repeatedly changed its name in its history, but the essence of its activities remained unchanged. Due to the development of Internet technologies, the post office has lost a significant part of its customers. But the company found a place for itself in the field of new services.

From the mid-1990s, the remote shopping market slowly began to develop, and in the 2000s this direction was already estimated at billions of dollars. Having a good experience in delivering parcels, the company, having reached a new level of service provision, has become almost a monopoly in this area in the Netherlands.

Netherlands Post Services

The changes could not but affect the foreign branches of the post office. In Luxembourg, Germany, and Italy, it has also begun shifting its services in favor of delivering goods rather than letters. In the UK, the Netherlands Post has been operating since 2011 under the Whistler brand. PostNL, like other global operators, is suffering from a sharp decline in paper correspondence. In this regard, in recent years, several dozen post offices have been closed, and some of the workers have been transferred to part-time work. However, the company compensates for its losses by increasing the volume of parcel deliveries.

In the last few years, the Netherlands Post has been actively involved in the field of e-commerce. After the ban on the delivery of accumulators and batteries by Chinese mail, PostNL gained popularity in the CIS market. Today it provides better services than similar foreign competitors.

How to track a PostNL package?

As a rule, goods from Asia are delivered using a courier service. After his arrival in the territory of the Netherlands, the recipient has the opportunity to track the package. Customers in many European countries, as well as residents of Singapore, Japan and Hong Kong, can track the movement of their goods along the entire route of movement. For residents of the CIS countries, this service is not yet available.

Customers of the Netherlands Post have the opportunity to track the parcel through the website. This service is provided free of charge. The site service through SMS notifies the recipient about the passage of goods through customs control zones.

What to do if the parcel is not tracked?

If within ten days the goods you bought are not tracked, you must urgently contact the seller. He may have entered incorrect data. If communication with the seller did not give any result, you should contact the official website of the online store and open the dispute procedure. Fortunately, such troubles are quite rare, and the vast majority of buyers receive their order on time.

Good afternoon!

PostNL- one of the best, stable and fastest budget ways to deliver goods from China. Of course, EMS or FedEX courier delivery will be much faster, but the price for such delivery methods starts at $ 20 and they do not send inexpensive goods.

How does PostNL work?

PostNL- This is the postal service of the Netherlands, so all parcels go through this country. A parcel from China is first delivered to a sorting center in the Netherlands, after which it is sent by regular mail with tracking to Russia. Usually parcels sent from China using PostNL reach Russia in 2-3 weeks. This, of course, is not very fast, but it is stable. If parcels can go from one week to several months through China post, then there are usually no problems with the post of the Netherlands, stably 2-3 weeks.

PostNL parcels are tracked by Russian Post (pochta.ru) as soon as they cross the border of the Netherlands and go to Russia. However, such parcels also have other statuses, which can only be seen on the Netherlands Post website. But first things first.

You can start tracking a few days after the seller sent the package. Go to the site https://www.postnl.nl/en/ and in the section "Track your item" enter your parcel number, country of destination "Russia" and your index. In response, you will see the following information:

Status details:

The item is pre-advised- Your parcel was picked up by the courier service from the seller and delivered to the Netherlands, it usually takes 5-7 days.

The item is at the PostNL sorting center- Your package has been delivered to the Netherlands and is in the local sorting center, it will be sent to Russia as soon as possible.

The item is on transport to the country of destination- Your package has been sent to Russia. Starting from this status, the parcel will be normally visible on the Russian Post website (pochta.ru) and it can be further tracked in Russian.

Parcels from the Netherlands (PostNL) consistently reach Russia in 7-10 days (the time between export and import), go through customs and then go through Russia, like all other parcels.

If you have any questions or need clarification - please, or leave a comment.

Another fairly popular postal service on Aliexpress is Holland Post (Netherlands). A large percentage of sellers send phones to Russia and the CIS countries with this particular service, which easily accepts parcels with batteries and two batteries.

General information about the post of the Netherlands.

Average delivery time: 30-50 days
Reliability: average
Pros: accepts shipments with two batteries and lithium batteries.
Minuses: The track number begins to be tracked in 10-20 days. Poor tracking service on the official website.
Types of track numbers: RS*****NL
Official site: http://www.postnl.post

Netherlands Post - tracking parcels, how shipments are going.

We repeat once again that the Netherlands Post has gained popularity among Aliexpress sellers due to the fact that it easily accepts shipments with two batteries and accumulators. Well, not the last role is played by the budget cost of sending this postal service.

Some time ago, the post of the Netherlands was not so in demand and loaded, so the parcels were delivered in a very fast time. But, from the moment the sellers turned their attention to it, the load increased significantly and the parcels began to arrive much more slowly. And if earlier you could receive a parcel in 20-30 days, now the terms have increased to 30-50 days. Although, there are lucky ones who still receive their parcels 3 weeks after ordering on Aliexpress.

Another disadvantage of the Netherlands Post is that information about track numbers in tracking systems is updated very slowly. Usually your goods are picked up by a courier from the seller, and the package is sent by a courier company to the Netherlands. Usually this way takes 5-10 days. The status in tracking, speaking about this stage, will be as follows: The item is pre-advised. But you will see this information on the track not earlier than the parcel arrives in the Netherlands and information about it gets into the database. It happens that the first status in tracking appears no earlier than 14-20 days. Of course, this delay makes buyers nervous.

Next, the parcel is sorted (tracking status The item is at the PostNL sorting center) and sent to the country of destination ( The item is on transport to the country of destination).

Further, after passing the import, the status will appear The item has arrived in the country of destination and from now on, the parcel can be tracked without any problems on the website of the Russian Post or the official website of the country of destination. And there is a situation that on the website of the post of the Netherlands, the status hangs that the parcel is in the sorting center or sent to the country of destination, and on the website of the Russian post it is already clear that the parcel has passed customs and goes through Russia. Therefore, if you see that the tracking statuses do not change for a long time, just try to check the track number of the Netherlands post on the official website of the post of your country.