What to do if mobile Internet does not work on your smartphone. What to do when Wi-Fi is connected on Android, but the Internet does not work Why the Internet does not work on a smartphone

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
  
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- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
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- What do I need to have caller numbers identified?
  To do this, you have the Caller ID service; it allows you to determine the numbers of those who are calling you. The service does not require a connection and there is no subscription fee for it.
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- Why didn't I have a number?
  The number may not be identified if the caller has the Anti-AON service activated. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be detected.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
  2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account and in the “Services” section, select Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
  3. Check if you have the Mobile Internet service connected by typing the command * 105 * 4 * 4 #
  4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
  5. Reboot your device (turn it off and on).
  6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
  7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
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- How to top up your account?
  Choose any convenient method:
  1. Top up your account from a bank card or e-wallet in the Payment section.
  2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
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- How to stay in touch with a negative or zero balance?
  - For what period can I get details?
    You can order one-time details for one or several days, periodic ones for a calendar month, or receive a brief summary of all charges and payments monthly.
    
    Your details are stored for 36 calendar months (even after termination of the contract).
    
    If you have activated the “Periodic account detailing” service, then a detailed report is sent to your email once a month (approximately on the 10th of each month). You can receive the report the next month after connecting to the service.
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  - Why may not all information be included in the details?
    The subscription fee is charged in accordance with the Subscription Terms.
    
    To find out which subscriptions are connected, go to your Personal Account, select the “Services and Options” section, the “My” subsection, which will display a list of subscriptions connected to your number
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  - How to unsubscribe?
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  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
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  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If the established forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
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  - What is VoLTE technology and what is needed to use it?
    The service is available to MegaFon subscribers at all tariffs, provided both in the Home region and in roaming.
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  - - Your service has been automatically activated. S called me. You will receive a notification in the form of a missed call from the person who tried to call you, indicating the time and number of calls. The service is free.
    - Activate the Who Called+ service. You will receive SMS notifications about missed calls or voice messages on your answering machine. When you connect “Who called+”, the “I was called by S” service will be automatically disabled.
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- Emergency help
  - How to call emergency services?
    Single emergency number:
    
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency gas network service.
    
    Emergency numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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  - What to do if your phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
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  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Note!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
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  - Why doesn't my mobile Internet work while roaming?
    - There is not enough money in the account. Check your balance and top it up if necessary.
    - The phone does not find the network.
      Try restarting your phone and selecting the network manually. Go to the settings, find the “Network selection / Operator” item, select “Manual” or cancel “Automatic”. Select a network from the list provided. When the phone connects to the network, Internet access will appear.
    - In your phone settings, data transfer while roaming is disabled.
      Go to settings and check if mobile Internet is enabled in roaming.
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Many of us have encountered a problem when a smartphone or tablet suddenly stops turning on or responding to commands in any way. Smart devices do not last forever; a gadget that is truly reliable in all respects has never been created. Manufacturers are forced to reduce phone production costs by using less expensive materials and components to reduce the cost of gadgets. And sometimes this leads to problems with the device.

Why doesn't my Android tablet or smartphone turn on or charge?

If your Android device malfunctions, there is no need to panic and immediately run to the store for a new smartphone. Statistics show that in most cases, your device can be cured at home and at minimal cost. Of course, if the cause of the breakdown was not a fall or water getting inside.

The reasons for the failure of Android devices are divided into two types: hardware and software failures.

Hardware failures

Hardware failures - This physical malfunctions due to which your tablet or smartphone refuses to work. These could be problems with the battery, charger, mechanical damage from impacts and water, even unprofessional assembly - poorly soldered contacts on the circuits, weak sizing, etc.

The first thing you should check is the charger cable. It is the most vulnerable link in the charging chain of a smartphone or tablet. Try using your cable to charge another compatible device. If the charge increases, the problem is with your device. If not, the electrical outlet may not be working: try a different outlet. If this does not help, you need to repeat all the procedures with another cable.

The charger cable must be intact, completely insulated, without visible defects or obvious bends.

An example of what a faulty charger cable looks like

Also pay attention to the charger connector. The contact for charging the phone should not be interfered with by dust and small debris. It is better not to use iron objects for cleaning, as they can scratch the contacts - a cotton swab or brush is best.

So, after performing the above steps, it becomes clear that the fault is not in the charger. Devices with the Android operating system have a small defect when they are completely discharged to zero - they cannot be turned on. Try leaving the phone to charge for several hours and repeat the power-on procedure. Hold down the power button a little longer than usual.

Software failures

Software failures manifest themselves in low-quality software, an untested uncertified system update, or a game that led to a critical error in the system; It could also be errors in the firmware and other reasons.

Before taking your gadget for repair, you can try resetting the settings in Recovery mode. It is possible that a software error is to blame.

What is Recovery Mode? Essentially, this resets all your data and returns it to factory settings.

These actions will allow you to roll back all changes in your phone to the moment when you bought it and started using it, which means that in this way you can erase all possible software errors that were made while working with the device - downloading and installing applications, downloading multimedia etc.

Video: Factory reset on an Android smartphone

Why the tablet turns on but does not boot completely: possible reasons and what to do

There are several main reasons why this problem occurs when the device does not boot completely. Let's highlight the most common ones.

Phone memory completely full

When the memory of a phone or tablet is completely full, it will turn on sooner or later, but it cannot boast of performance. In this case, it is recommended to clear the memory of unnecessary files:

remove unnecessary applications or move them to a memory card (microSD), if you have one;
delete or move photos, videos and music files to a computer or memory card;
using special programs (Clean Master, CCleaner, Cache Cleaner Easy) to clear the cache memory;
reboot the device.

Firmware error

It is not uncommon for problems to arise during the update or flashing process that lead to unpleasant consequences. The most correct thing in this case would be to reset the factory settings as described above or through “Settings”.

Video: Resetting settings on an Android tablet

Mechanical damage

If the problem is mechanical damage, then the user cannot fix anything. Only the intervention of a technician from the service center will help here.

How to prevent similar inclusion problems in the future

No one is immune from breakages and shocks, therefore, no matter how carefully you treat your smartphone or tablet, it is best for safety to synchronize data with Google+ or other storage that you trust.
Do not install applications and games from unknown sources on your device. It is best to use the Play Market. If you cannot do without installing programs from unofficial sites, carefully read the technical descriptions and reviews of the applications you want to install.
Avoid physical damage, especially while charging the battery. Use protective covers, they will soften the consequences of the impact.

Don’t despair if your smartphone or tablet suddenly malfunctions. If the problem is not mechanical damage or the charger, in most cases you can fix it yourself and continue to use it safely. You should decide to flash the firmware as a last resort - if no other methods help, and the device’s warranty period has already expired.

If problems arise with a wet gadget, do not connect it to the mains and stop pressing the buttons. as soon as possible and only then follow the advice in this article.

If you are sure that the inside of the smartphone is dry, feel free to continue.

1. Force restart your device

Your phone may be turned on but just frozen. In this case, the screen may be dark and not respond to any actions. So first try restarting your device using the hardware keys.

Iphone-gps.ru

How to Force Restart iPhone

On iPhone SE, iPhone 6s, iPhone 6s Plus, and older models, hold the Home key and the top (or side) button for 10 seconds or more until the Apple logo appears.

On an iPhone 7 or iPhone 7 Plus, hold down the Side key and the Volume Down button for 10 seconds or more until you see the Apple logo.

On an iPhone 8 or iPhone 8 Plus, hold and immediately release the volume up key and then the volume down key. After that, press and hold the Side button until the Apple logo appears.

How to force restart your Android smartphone

Press the Power button and Volume Down key at the same time and hold them for 10-15 seconds. If successful, the device will reboot automatically or display a menu on the screen in which you will need to select the restart command.

Some Android smartphones can reboot using other buttons. If the device does not respond, search the Internet for a key combination to restart your particular model.

2. Take out the battery and put it back

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If your phone has a removable battery, remove the cover and remove the battery from the device. Wait at least 30 seconds and put the battery back. Then try to turn on the phone in the usual way - using the power button.

3. Put your phone on charge

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Connect your phone to a power outlet using the original charger. If the charging indicator does not appear on the display within an hour and you cannot turn on the device, check the integrity and cleanliness of the connector, as well as the condition of the power cable and adapter. If possible, try different outlets, replace the cable and/or adapter.

4. Reset the device to factory settings

If after trying to turn on the screen the screen lights up, but the device does not boot properly, try restoring the factory settings using the hardware buttons.

During a system reset, you may lose personal data that was not synchronized with the server. Don't do this if you're afraid of erasing important information.

How to restore original settings on iPhone

Connect your phone to your computer using a cable and launch iTunes. Then force restart your iPhone (see step 1). When you see the Apple logo, continue to hold the buttons until recovery mode appears on the smartphone screen.

After this, a window with further instructions should appear on your computer monitor. Click "Update" and follow the system prompts.

iTunes will download the necessary software for your phone. If this process takes more than 15 minutes, the iPhone may exit recovery mode. In this case, press the forced restart buttons again and hold them until the device returns to this mode.

If the update works, the phone can turn on without resetting the system. If not, then in the iTunes window, click "Restore" to restore the factory settings.

How to restore original settings on an Android smartphone

Make sure your smartphone is turned off and try the following combinations to reset:

Volume up key + power button;
Volume down key + power button;
Volume down key + Volume up key + Power button;
Volume Down key + Power button + Home key.

You need to press all the keys at the same time and hold them for about 10–15 seconds. After this, a special menu will appear on the screen, in which you should select the Recovery item, and then the Wipe data / factory reset command. If you don’t see this command in Recovery mode, hold down the power button and momentarily press the volume up key.

After these steps, the smartphone should return to its original settings within a few minutes. If none of the key combinations work or you do not find the necessary commands in the service menu, look for reset instructions for your device model.

Even modern gadgets with a high level of technology development can fail. There are often cases when your smartphone simply does not want to turn on. Many people fall into a stupor and don’t even know what to do if their phone doesn’t turn on. We will present the most common causes of this failure, as well as possible solutions.

Why it doesn’t turn on and how to solve it

In most cases, the problem is related to the gadget's battery. A less common option is problems with the operating system. Before taking your device to a service center and preparing money for repairs, we recommend taking a few independent steps to identify the problem. The problem may be trivial, which you can solve without outside help.

Battery faults

There are several reasons why your phone won't turn on. Perhaps the battery is simply dead and charging is not having any effect. This is the most popular problem, but there may be several reasons:

Another reason why Android won’t turn on is that the power button is broken. If you have a new smartphone, then this may be a defect. Then take it back and exchange it for a new copy. Otherwise, you will have to contact a workshop, where they will replace the button for money if the problem really lies there.
The worst case scenario is that the power controller on the phone has burned out. It is he who is responsible for the charging process of the gadget. The only way out is to take the phone to a service center and then have it replaced.

As you can see, users can solve most problems on their own if the phone does not turn on. To extend the life of the battery, do not frequently discharge the gadget to zero, but use only certified chargers from the manufacturer.

Memory card

The problem may be that you inserted an SD card into the gadget that the smartphone does not support. This may lead to failures in the program code and impossibility of inclusion. How to turn on the gadget? Just slide out the wrong memory card. If it still does not activate, you may have to reflash your smartphone.

Beforehand, always read the specifications which memory cards your mobile device supports and up to what capacity. You can also get advice from mobile showroom sellers.

Incorrect system update

Some smartphones, after updating to a more recent firmware, turn into , which will no longer turn on using the usual method. The solution may be to restore to factory settings. This can be done using . To enter it, follow these steps:

Hold down the "Volume Up" key.
Without releasing it, hold down the Home key.
At the same time, press the third “Power” key.

On some smartphones, the transition is carried out by pressing “+.- volume” and the “Power” button. Using the volume keys, you need to move the slider to the line “Wipe data/factory reset”, and then confirm your choice by clicking “Yes - delete all user data”.

You will be able to clear the cash and data section. But be careful as all personal data (photos, contacts, videos and apps) will be lost. If there is something important on your phone, contact the service center.

This is relevant if loading your phone hangs at the “Android” icon. This also indicates that the firmware is not working correctly. On some devices there is a special button that can only be pressed with a needle or toothpick.

Viruses

If your phone won't boot, the operating system files may have been damaged by a virus. Here you will need to reflash the phone. In some service centers, specialists will be able to restore the phone’s functionality by cleaning it from viruses. To avoid such situations, we recommend downloading applications only from the official Play Market and installing an antivirus. You can choose ESET or Dr.Web for mobile devices.

Has the internet on your phone suddenly stopped working? There may be many reasons why it works, each of which requires separate consideration and solution.
There are a number of reasons why the Internet on a phone does not work, which are trivial and often happen due to simple inattention.
However, there are also those that are more difficult to deal with; they require a longer and more complex solution.
We have collected the most common problems with the Internet not working.

Update - 2019.12.20 We wrote these instructions in 2018, but they are still relevant. If for some reason you do not find the solution you need, you can contact us in the comments. Try to describe in detail the essence of your problem, and we will definitely try to help you.

Trivial problems

Read also:Setting up MTS Internet: All possible options

These reasons include a number of problems that can be solved using the simplest methods.

Checking these points is a priority if there is no access to the network.

The first and also the most common reason why there is no mobile Internet on the phone is a negative balance. Sometimes mobile operators withdraw funds without the user’s knowledge. It could also be due to simple forgetfulness. In any case, if there is no Internet, it is worth checking the funds in your account. Verification methods usually differ depending on the mobile operator.
Lack of network can also be the reason for lack of internet. In this case, it is enough to check the network indicator. The solution to this problem can only be movement in space. Since the cause of this phenomenon is the specific location of the user. Depending on the distance of the communication towers, the network in different locations can range from excellent to non-existent. This directly affects the operation of the mobile Internet. That is, if the network is low, then the Internet will be slow. Sometimes the reason may lie in the device itself. If the network is always quite low (even if the user is near the tower), then it’s worth taking it for repair.
"Data transfer" is not enabled. In modern gadgets, mobile Internet does not work on its own. It consumes a certain amount of phone power. In order to reduce battery consumption, a function was invented that allows you to turn off. Therefore, it is worth finding this item in the settings and checking it or switching the toggle switch (depending on the model).
Network registration failed. This phenomenon is possible after there is no network. As mentioned above, it is enough to change the location of the deployment. However, it happens that the user has come to a place where the network should work perfectly, but it is still disabled. The solution to this problem is to restart the phone. Often this problem is specific to 3G networks.

Sometimes the previous points are irrelevant, and then you have to look for a more compelling reason for the lack of network.

Access settings are lost

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This is not uncommon for modern gadgets. Therefore, it is worth checking the settings related to the network access point (APN).

Usually it is not difficult to find this item in the settings, but its location may vary depending on the phone model.

There are 2 ways to solve this problem:

Request settings from your network operator. Not all users know how to fix this problem. Therefore, you can contact your mobile operator, who will not only tell you everything point by point, but will also send you automatic settings; you just need to download them.

Manual setup. A more complex option and it is not suitable for everyone, since many users do not even know where to find the settings item (not to mention how to fix them). Typically, this setting will still have to be done with the help of an operator. It happens that automatic network setup for a certain phone model is not possible. In such cases, again, you need to call your cellular operator and find out the points for setting up the network manually. Usually the operator will tell you point by point where to go, what to click and enter into the fields. After this, click the “save” button. Problem solved!

Usually, eliminating the above points is enough to solve the problem. However, it also happens that the reason lies deeper.

If the above points did not help you log into the network, you should contact a specialist. Sometimes the phone requires more serious settings, flashing or even some repairs.

Sometimes it is enough to contact the service center of the service operator. Perhaps they will be able to find the cause and eliminate it.

To connect to high-speed mobile Internet, you need to switch to the appropriate tariff of your mobile operator.

And although nowadays almost all of them provide access to high speeds, the old tariffs do not have this opportunity.

Therefore, it is recommended to choose the most convenient and suitable tariff that provides such services and buy a card, or reconnect using an operator, or enter certain combinations, which can also be sent with a code.

However, it is worth considering that such Internet functions are not possible on all phones, but only on modern smartphones.

And not all of them support 4G functionality. Therefore, when connecting a tariff with this function, you should make sure whether it is supported by the gadget.

However, such functions consume a large amount of traffic, so when choosing a tariff you need to take this into account and give preference to unlimited access.

But this possibility is not always present. Therefore, when leaving the network, you need to turn off “data transfer”.

Do not forget about the banal reasons for the lack of Internet and check this function when connecting to the network.

If the tariff is not unlimited and the user has not disabled “data transfer”, it is possible to write off funds from the account if the allotted amount available has been exhausted.

Therefore, it is worth considering this point in the absence of access and checking the account.

VIDEO: WHY DOESN'T 4G/LTE WORK ON YOUR PHONE? 6 ways to help you solve this problem.

WHY DOESN'T 4G/LTE WORK ON YOUR PHONE? 6 ways to help you solve this problem.

Check your phone's speed mode

It is also possible that high-speed Internet coverage is not available in a certain region. In this case (on some mobile operators) there is an automatic transition to using 2G Internet.

It also happens that there is no access. In this case, you need to contact the network operator and find out what the reason is. Sometimes it's enough to reconfigure your phone.

But it’s impossible to solve the coverage problem, so when connecting to a tariff, you should carefully study the information on the website on this issue so that there are no difficulties later.

Sometimes there may be difficulties with access if the network user is on the move. This usually does not apply to simple walking.

The problem is relevant when traveling by transport, since sometimes the phone does not have time to switch between communication towers, which causes interruptions in the Internet.

In this case, you should either reduce the speed of movement, or be patient with logging into the Internet until the vehicle stops.

The lack of Internet is also possible if 3G technology is disabled.

This is an item in the settings of some that is responsible for the operation of this function and is disabled to save energy or traffic. Therefore, if there is no connection or low load, it is worth checking whether this item is enabled.

One of the common problems may be that it has been used for more than 5 years. The fact is that the production of new SIM cards uses improved technologies to speed up the connection.

In this case, it is enough to change the SIM card to a new one, which will eliminate the possibility of this problem.

The most popular way to access the Internet is to connect using .

All modern phones have the capability of such a wireless connection.

In addition, public institutions also provide such access.

Nowadays, you can easily connect to the network if there is an open connection.

However, various problems with Wi-Fi are not uncommon.